Job Opportunity: HR Service Advisor
We are seeking a skilled HR Service Advisor for one of our pharmaceutical clients based in Visp. If you are passionate about providing exemplary HR support and ensuring a positive user experience, we invite you to apply online using the form below.
Key Responsibilities:
- Act as the primary point of contact for all service-related inquiries, managing HR requests from initiation to closure, ensuring a seamless experience.
- Deliver best-in-class customer service, aiming for quick resolution of queries while consistently striving to exceed expectations.
- Maintain a deep understanding of business operations and structure, including key contacts, to provide effective support.
- Offer ad-hoc assistance and guidance in the execution of HR calendar events (e.g., IDP, Bonus salary review).
- Utilize multiple HR and Payroll systems to assist in resolving customer inquiries.
- Share process-related customer feedback with the Service Specialist and propose new HR technology solutions to enhance daily operations.
- Monitor essential HR Services & Solutions metrics.
- Initiate changes in Workday as per defined processes.
- Provide proactive advisory support on HR processes for HRBP’s and line managers.
- Contribute to local projects affecting Human Resources.
- Demonstrate awareness of the roles of various HR functions and teams within the organization.
- Maintain a strong knowledge of HR policies and procedures.
- Promote the use of the case tool within the Human Resources department, acting as the subject matter expert for the tool.
- Operate within SLAs, focusing on delivering an excellent customer journey.
- Provide guidance on a wide range of key HR processes.
- Engage in active collaboration on ad-hoc projects as necessary and perform any other job duties as required.
Key Requirements:
- Education as "Personalfachfrau/-mann" or a university degree (Bachelor of Arts in Business Administration).
- Detail-oriented with exceptional organizational skills and a proactive, structured working attitude.
- Strong work ethic and organizational resilience.
- Ability to navigate and effectively communicate in a multi-cultural environment.
- Extensive experience (3-5 years) within HR administration or HR shared services.
- Fluent in German and Business English.
Please note that only applications matching the job profile will be considered. We encourage qualified candidates to apply online using the form below.
Contact Information:
If you are interested and meet the qualifications, please reach out to:
Alba Jansa
+41 61 282 22 13
alba.jansa@experis.ch