Exciting Opportunity: HR Service Advisor at Lonza Visp
Techfirm is thrilled to present a unique opportunity for an HR Service Advisor to join Lonza Visp on a maternity leave cover basis. This role is perfect for a proactive, detail-oriented HR professional who is passionate about delivering exceptional service and supporting a dynamic, multicultural team.
Position Overview
As the HR Service Advisor, you will serve as the primary point of contact for customers and colleagues concerning HR service requests, managing these from initiation to resolution. You will be instrumental in enhancing the user experience and supporting HR operations, ensuring smooth and efficient service delivery.
Key Responsibilities
- End-to-End HR Service: Manage HR service requests and inquiries, tracking and resolving them efficiently.
- Customer Experience: Deliver a high-end user experience by providing best-in-class customer service and striving to exceed expectations.
- HR & Payroll Systems: Utilize multiple HR and payroll systems to address queries and support business operations.
- Process Improvement: Gather customer feedback and propose new HR technology solutions to enhance daily operations.
- HR Calendar Support: Offer ad-hoc support for HR calendar events, including IDP and salary reviews.
- Collaboration: Proactively advise HRBPs and line managers and work alongside other HR teams on projects and initiatives.
- Compliance & Expertise: Maintain a strong understanding of HR policies and act as the subject matter expert for the case tool within HR.
- Project Work: Participate in local HR projects and other ad-hoc initiatives as needed.
- Performance Monitoring: Monitor key HR Services & Solutions metrics and ensure tasks are completed within service level agreements (SLAs).
Key Requirements
- Education: “Personalfachfrau/-mann” certification or a Bachelor of Arts in Business Administration.
- Experience: 3–5 years in HR administration or HR shared services.
- Skills: Outstanding organizational skills, a structured and proactive work ethic, and dedication to quality.
- Language: Fluent in German (mandatory) and proficient in business English (strongly preferred).
- Availability: Available every morning or afternoon, Monday to Thursday.
- Duration: From 01/07/2025 to 31/12/2025.
Apply Online
If you are a motivated HR professional with a passion for service excellence and a systematic approach, we encourage you to apply online using the form below. Please note that only applications matching the job profile will be considered.
Techfirm is proud to assist Lonza Visp in sourcing exceptional talent for this exciting opportunity.