Join Our Team as an HR Service Advisor
Techfirm is thrilled to announce an exciting opportunity for an HR Service Advisor to join Lonza Visp on a maternity leave cover basis. This role is perfect for a proactive, detail-oriented HR professional who is passionate about delivering outstanding service and supporting a dynamic, multicultural team.
Position Overview
As the HR Service Advisor, you will serve as the primary point of contact for customers and colleagues regarding HR service requests, managing these from initiation to resolution. You will play a vital role in enhancing the user experience and supporting HR operations, ensuring smooth and efficient service delivery.
Key Responsibilities
- End-to-End HR Service: Handle HR service requests and inquiries, tracking and resolving them efficiently.
- Customer Experience: Create a high-end user experience by providing best-in-class customer service and striving to exceed expectations.
- HR & Payroll Systems: Utilize multiple HR and payroll systems to resolve queries and support business operations.
- Process Improvement: Share customer feedback and suggest new HR technology solutions to enhance day-to-day operations.
- HR Calendar Support: Provide ad-hoc support for HR calendar events, such as IDP and salary reviews.
- Collaboration: Proactively advise HRBPs and line managers, collaborating with other HR teams on projects and initiatives.
- Compliance & Expertise: Maintain knowledge of HR policies and act as the subject matter expert for the case tool within HR.
- Project Work: Contribute to local HR projects and ad-hoc initiatives as required.
- Performance Monitoring: Monitor key HR Services & Solutions metrics to ensure work is performed within SLAs.
Key Requirements
- Education: “Personalfachfrau/-mann” certification or a Bachelor of Arts in Business Administration.
- Experience: 3–5 years in HR administration or HR shared services.
- Skills: Exceptional organizational skills, a structured and proactive working attitude, and a strong work ethic.
- Language: Fluent in German (required) and proficient in business English (strongly preferred).
- Availability: Every morning or afternoon, Monday to Thursday.
- Duration: From 01/07/2025 to 31/12/2025.
Application Process
If you are a motivated HR professional with a passion for service excellence and a structured approach, we would love to hear from you. Apply online using the form below. Please note that only applications matching the job profile will be considered.
Techfirm is proud to support Lonza Visp in sourcing top talent for this exciting opportunity.