Exciting Opportunity for an HR Service Advisor
Techfirm is thrilled to present a remarkable opportunity for an HR Service Advisor to join Lonza Visp on a maternity leave cover basis. This role is perfect for a proactive, detail-oriented HR professional who is passionate about delivering exceptional service while supporting a dynamic, multicultural team.
Position Overview
As the HR Service Advisor, you will serve as the primary point of contact for customers and colleagues regarding HR service requests, managing these from initiation to resolution. You will play a pivotal role in enhancing the user experience and supporting HR operations, ensuring smooth and efficient service delivery.
Key Responsibilities
- End-to-End HR Service: Manage HR service requests and inquiries, efficiently tracking and resolving them.
- Customer Experience: Deliver a high-end user experience by providing best-in-class customer service and striving to exceed expectations.
- HR & Payroll Systems: Utilize multiple HR and payroll systems to address queries and support business operations.
- Process Improvement: Gather customer feedback and suggest innovative HR technology solutions to enhance daily operations.
- HR Calendar Support: Offer ad-hoc support for HR calendar events, including IDP and salary reviews.
- Collaboration: Proactively advise HRBPs and line managers while collaborating with other HR teams on projects and initiatives.
- Compliance & Expertise: Maintain thorough knowledge of HR policies and act as the subject matter expert for the case tool within HR.
- Project Work: Participate in local HR projects and ad-hoc initiatives as required.
- Performance Monitoring: Track key HR Services & Solutions metrics to ensure work is performed within SLAs.
Key Requirements
- Education: “Personalfachfrau/-mann” certification or a Bachelor of Arts in Business Administration.
- Experience: 3–5 years in HR administration or HR shared services.
- Skills: Exceptional organizational skills, a structured and proactive working attitude, and a strong work ethic.
- Language: Fluent in German (a must) and business English (strongly preferred).
- Availability: Every morning or afternoon, Monday to Thursday.
- Duration: From 01/07/2025 to 31/12/2025.
If you are a motivated HR professional with a dedication to service excellence and a structured approach, we encourage you to apply online using the form below. Please note that only applications matching the job profile will be considered.
Techfirm is proud to support Lonza Visp in sourcing top talent for this exciting opportunity.