Location: Basel, Switzerland
Company: Swiss Himmel GmbH
Employment Type: Full-time
Language: English required; German is an advantage
About Swiss Himmel GmbH
Swiss Himmel GmbH is a technology and consulting firm based in Basel, Switzerland, partnering with leading enterprises to deliver complex technology transformation and modernization programs. We fuse strong domain expertise with practical delivery experience across telecom, digital transformation, enterprise applications, and IT services.
About the Role
We are seeking a Senior Telecom Transformation & Delivery Manager for a full-time position in Basel, Switzerland. The ideal candidate will be an experienced telecom professional who has advanced from a technical background into delivery and transformation leadership, with extensive experience in OSS/BSS, CRM, order management, billing, mediation, service fulfillment, and service assurance.
The successful candidate will assume end-to-end responsibility for complex programs covering customer order management, CRM, billing, mediation, service fulfillment, service assurance, digital channels, and application transformation. Collaboration with senior business and technology stakeholders will be key, as will the ability to manage large delivery teams and oversee vendors and partners to ensure that transformation programs are delivered within agreed scope, timelines, quality, and commercial targets.
Key Responsibilities
Telecom Transformation & Program Delivery
- Lead large-scale telecom transformation programs from planning through implementation and transition.
- Own end-to-end delivery across OSS, BSS, CRM, billing, mediation, order management, and service assurance platforms.
- Lead modernization of legacy telecom applications, transitioning them towards strategic platforms and microservices.
- Manage complex application transformation, migration, upgrade, and transition programs.
- Define program scope, delivery plans, milestones, dependencies, risks, and mitigation plans.
- Lead requirements analysis, impact assessments, feasibility studies, and solution planning.
OSS/BSS & Telecom Domain
- Drive transformation initiatives across telecom CRM, customer order management, product catalog, billing, mediation, and service fulfillment.
- Work with telecom order orchestration and service fulfillment processes across fixed and mobile services.
- Support transformation programs covering Copper, Fiber, Mobile, Voice, TV, Wi-Fi and related customer services.
- Collaborate with platforms and products such as Amdocs, Kenan Arbor, Infonova, Pega, Camunda, and other COTS solutions.
- Support integration between customer-facing channels, order management, fulfillment, billing, and downstream systems.
- Drive improvements in service assurance, monitoring, automation, and operational processes.
Delivery & Transition Management
- Lead application development, application support, infrastructure transition, and managed service programs.
- Manage transition activities across multiple vendors and delivery teams.
- Establish governance structures for large transformation and managed service programs.
- Ensure effective handover, operational readiness, production support, and service stability.
- Oversee application maintenance, enhancements, upgrades, migrations, and recovery activities.
- Track SLAs, KPIs, service quality, delivery milestones, and operational performance.
Leadership & Stakeholder Management
- Lead large, multi-disciplinary teams across different locations and countries.
- Engage directly with senior directors, business heads, technology leaders, and client stakeholders.
- Manage internal teams, external partners, vendors, and offshore/onshore delivery units.
- Mentor delivery managers and technical teams, supporting capability development.
- Conduct governance meetings, steering committees, status reviews, and transformation workshops.
- Manage stakeholder expectations, risks, dependencies, and escalations.
Commercial & Account Management
- Take ownership of commercial and contractual aspects of major client accounts.
- Manage P&L, resource planning, staffing, SLAs, and delivery commitments.
- Support account growth, proposals, new business requirements, and solution rationalization.
- Identify opportunities for cost reduction, automation, and operational improvement.
- Drive transformation initiatives that enhance efficiency and reduce operational costs.
Required Qualifications
- 20+ years of experience in IT and telecom, with significant experience in telecom transformation and delivery management.
- Strong background in telecom OSS/BSS environments.
- In-depth understanding of CRM, Customer Order Management, Billing, Mediation, Product Catalogue, Service Fulfillment, and Service Assurance.
- Experience delivering large-scale telecom transformation and modernization programs.
- Proven track record managing complex programs across multiple countries, vendors, and technology platforms.
- Expertise in managing large delivery teams and application portfolios.
- Strong grasp of telecom business processes and customer lifecycle.
- Experience with telecom platforms such as Amdocs, Kenan Arbor, Pega, Infonova, or similar COTS platforms.
- Experience with order orchestration and service fulfillment.
- Strong capabilities in application transition, managed services, migration, upgrades, and production support.
- Excellent stakeholder and client management skills.
- Substantial commercial and P&L management experience.
Technical & Domain Skills
- Telecom CRM and Customer Management
- Customer Order Management
- Order Orchestration
- Product Catalogue
- Billing and Mediation
- Service Fulfillment
- Service Assurance
- Application Transformation
- Legacy Modernization
- Microservices
- BPM / Workflow platforms
- Camunda
- Amdocs / Kenan Arbor
- Pega
- Oracle and SQL Server
- Application Integration
- IT Service Management
- Program Governance
Certifications
Preferred certifications include:
- SAFe Agilist or equivalent Agile certification
- PRINCE2 Practitioner
- ITIL
- TM Forum / Frameworx certification
- TOGAF or equivalent architecture certification
Ideal Candidate
The ideal candidate is a senior telecom professional who combines strong telecom domain knowledge with proven delivery leadership. You should feel comfortable navigating business requirements, technical discussions, program governance, client management, and commercial responsibilities. Experience managing large teams, complex application portfolios, telecom transformation programs, and multi-country delivery environments will be highly valued.
Why Join Swiss Himmel GmbH?
- Lead large-scale telecom transformation programs in Switzerland and Europe.
- Collaborate with major telecom operators and enterprise clients.
- Take ownership of complex OSS/BSS modernization initiatives.
- Work across CRM, billing, order management, fulfillment, and service assurance.
- Engage with international teams and senior client stakeholders.
- Seize the opportunity to influence technology transformation and operational improvements.
- Enjoy a competitive Swiss compensation package.
- Benefit from long-term career opportunities within Swiss Himmel GmbH.
Apply online using the form below. Only applications matching the job profile will be considered.
Work locationBasel, Switzerland