Role Purpose
The Senior Technical Consultant Manager is responsible for the operational excellence of the clinical, logistical, and digital support team for Cardiac Rhythm Management (CRM) in Switzerland. The primary objective is to maximize the efficiency of field operations, ensuring that technical and administrative tasks are executed at the highest Medtronic and industry standards. This role aims to continuously optimize processes, thereby offloading the sales force and enabling commercial growth for the company.
Location
This remote position covers the region of Switzerland, where your home or remote location will serve as your primary workplace. However, there may be occasional requirements to attend a Medtronic location for meetings.
Key Responsibilities
- Lead the Swiss Cardiac Rhythm Management clinical, logistical, and digital support team, including direct reports such as the Inventory Lead Switzerland and PCS Lead Switzerland, reporting to the Country Cardiac Rhythm Management Lead.
- Ensure operational excellence of clinical, logistical, and digital support activities, maximizing field efficiency and relieving the sales force from technical and administrative tasks to facilitate commercial growth.
- Oversee and coordinate all service-relevant tasks, acting as the operational bridge between service/technical consultations and commercial functions, ensuring alignment with the country's Cardiac Rhythm Management strategy.
- Manage resource allocation, planning, and optimization across territories, including scheduling of TC and service resources and balancing in-field and remote support.
- Ensure the deployment of inventory actions across territories in collaboration with the Inventory Lead, focusing on stock optimization, minimizing waste, and supporting availability for key procedures.
- Monitor performance and drive service optimization in partnership with Sales Managers, Customer Service, and other stakeholders, including account segmentation and tailored support models.
- Coordinate training and education for customers and new hires, ensuring adequate support and coverage during product launch phases.
- Oversee PER and troubleshooting activities, ensuring high-quality FA service execution in close collaboration with the FA Lead (Marketing).
- Build team capabilities in product, therapy, and operational skills, driving the adoption of digital and remote solutions, including monitoring the migration of patients to remote platforms (e.g., CareLink).
- Provide oversight for clinical study execution from a service/TC perspective, including resource planning and allocation for study-related activities.
Required Knowledge and Experience
- Degree in biomedical engineering, life sciences, nursing, or a related field, along with substantial experience in Cardiac Rhythm Management or comparable clinical/technical support.
- Proven experience in leading teams or senior individual contributors in a clinical, service, or operations environment.
- Strong planning, prioritization, and resource-management skills, with a clear focus on processes and key performance indicators (KPIs).
- Experience collaborating closely with sales and commercial teams, ideally in a medtech or healthcare environment.
- Excellent communication skills and the ability to work effectively with multidisciplinary teams and external stakeholders.
- Fluency in English and at least one key Swiss language relevant for the role (e.g., German and/or French).
Apply online using the form below. Only applications matching the job profile will be considered.