Join Our Team as a Senior Production Support Engineer
We are seeking an experienced Senior Production Support Engineer to join our dynamic team in Zurich. The ideal candidate will have approximately 10 years of experience in enterprise infrastructure, automation, and production support, specifically within the banking and telecom sectors. In this role, you will support secure and scalable platforms, mission-critical applications, and ensure regulatory compliance and operational excellence across all environments.
Key Responsibilities
Support & Reliability Engineering
- Lead incident response, root cause analysis, and preventative maintenance across complex production environments.
- Ensure systems meet or exceed 99.99% uptime, focusing on data integrity, performance, and high-volume transaction reliability.
- Implement and manage observability and alerting solutions (Prometheus, Grafana, ELK, Splunk).
- Define and monitor SLA/SLO/SLI metrics across banking and telecom applications.
- Coordinate and support application rollouts, upgrades, and environment synchronization.
- Perform quarterly disaster recovery activities to ensure DR platforms are aligned with production systems.
- Monitor and control batch jobs across various applications, utilizing automated alerts through PowerShell and Shell scripting.
- Create timely reports on KPIs related to system uptime, downtime, ticket response times, and overall operational efficiency.
- Participate in after-office hours on-call support rotation for urgent troubleshooting issues.
- Support the rollout and maintenance of core banking systems, digital platforms, identity management solutions, and telecom back-end services.
DevOps Activities
Leadership & Collaboration
- Act as a technical lead and subject matter expert for best practices in production support across multiple applications.
- Collaborate with product, development, QA, and compliance teams to align infrastructure with business and regulatory needs.
- Support infrastructure initiatives such as open banking enablement, SWIFT/ISO 20022 migration, and security posture enhancement.
- Mentor junior engineers and enhance internal knowledge of platform operations and support practices.
Qualifications
Required
- 10+ years of professional experience in Infrastructure/Production Support/SRE roles, with a proven track record in banking and telecom systems.
- Strong expertise in Control-M, Unix, and the ITIL framework.
- Advanced scripting and automation skills (Shell Scripting, Python, PowerShell).
- In-depth knowledge of financial services platforms, including regulatory applications, core banking integration, and API gateways (PostMan, SoapUi).
- Experience supporting high-availability, regulated environments with a clear understanding of compliance and security constraints.
Preferred
- Experience with large-scale platform modernization and migration projects in the financial or telecom sectors.
- Familiarity with process automation/RPA tools such as UiPath and Resolve Express.
- Knowledge of Swiss or EU-specific financial regulations (FINMA, GDPR, PSD2).
- Industry knowledge in areas such as ITIL, Oracle, Azure, Cloud, PROD Support, and DevOps.
- Coordination with multiple offshore locations, along with local language preferences, will be advantageous.
Soft Skills
- Excellent analytical and problem-solving skills in complex, multi-tier systems.
- Strong leadership and mentoring capabilities.
- High attention to detail, especially in environments with strict audit, compliance, and uptime requirements.
- Ability to communicate clearly with both technical teams and non-technical business stakeholders.
What We Offer
- Competitive salary with annual bonus.
- Flexible hybrid work model based in Zurich.
- Comprehensive benefits package, including health insurance, pension contributions, and wellness programs.
- Training and development support, including certifications and conference attendance.
- A collaborative, fast-paced environment working with cutting-edge telecom and banking technologies.
Apply online using the form below. Please note, only applications matching the job profile will be considered.