Join AXA, Switzerland's Leading Insurance Company
Your Contributions
As a member of our team, you will play a key role in shaping the future of customer interactions through innovative technology:
- Develop conversational AI solutions utilizing state-of-the-art software engineering methodologies.
- Build virtual agents (voice/chat bots) to automate customer interactions in production environments.
- Utilize GenAI to enhance productivity in the contact center workplace.
- Adopt a proactive mindset and maintain a curious approach towards new concepts and ideas.
- Establish developer standards while ensuring stable operations, including security and regulatory compliance.
- Analyze technical trends in the field to drive innovation and ensure smooth application performance.
- Participate in or lead knowledge exchanges within the local AXA (Gen)AI Community.
- Engage effectively with various stakeholders to comprehend their needs and promote user adoption.
Your Capabilities and Talents
The ideal candidate will possess the following skills and experiences:
- Proven experience in GenAI projects, particularly in automating customer contact workflows.
- Adept at understanding business challenges, designing solution approaches, and translating them into tangible, measurable value in collaboration with a team.
- In-depth knowledge of GenAI principles (e.g., RAG, CoT, Agents) and frameworks (e.g., Langchain/Langsmith, Vector Stores).
- A minimum of 4-5 years of experience in DevOps practices (Git Flow).
- Basic experience with at least one Web UI Framework, preferably React.
- High proficiency in Python and experience with cloud technologies, preferably Google Cloud Platform.
- Strong collaborative, creative, and user-focused mindset.
- A passion for generating business value and driving user adoption.
- A Master's or Ph.D. degree in Computer Science, Data Science, Machine Learning, or a related quantitative discipline.
- **Fluent in German and English.**
Contact Us
If you have any questions regarding this open position, please contact Ute Schläfli, Recruiting Manager, via email at ute.schlaefli@axa.ch.
About AXA
Every success story begins with self-belief.
At AXA, we perceive ourselves as a trusted partner who supports and believes in you. We challenge and encourage you while proactively showcasing opportunities for your future. Our motivation is to provide you with the freedom to integrate what matters most to you. Through your commitment and individual contributions, we foster a forward-looking partnership—for you, for us, and for our customers—not just for today, but for the long term.
Write your own success story with us. Know You Can.
Apply online using the form below.
Only applications matching the job profile will be considered.