Join AXA, Switzerland's Leading Insurance Company
Your Contribution
At AXA, you will play a vital role in transforming customer interactions through cutting-edge technology. Your contributions will include:
- Developing Conversational AI Solutions using state-of-the-art software engineering methods.
- Building virtual agents (voice/chat bots) to automate customer interactions in production environments.
- Utilizing GenAI to enhance the contact center workplace.
- Exhibiting a can-do mindset and a great curiosity for new concepts and ideas.
- Setting developer standards and ensuring stable operations, including security and regulatory compliance.
- Analyzing technical trends in the field, driving innovation to ensure smooth application performance.
- Participating in or leading knowledge exchanges within the local AXA (Gen)AI Community.
- Effectively communicating with various stakeholders to understand their needs and drive user adoption.
Your Capabilities and Talents
The ideal candidate will possess the following qualifications and skills:
- Experience in GenAI projects, specifically in automating customer contact workflows.
- Proven ability to understand business challenges, design solution approaches, and translate them into tangible, measurable value alongside a team.
- Understanding of GenAI principles (e.g., RAG, CoT, Agents) and GenAI frameworks (e.g., Langchain/Langsmith, Vector Stores).
- A minimum of 4-5 years of experience in DevOps (Git Flow).
- Basic experience with at least one web UI framework, preferably React.
- High proficiency in Python and working with cloud technologies, preferably Google Cloud Platform.
- Collaborative, creative, and focused on product and user needs.
- Passionate about generating business value and driving user adoption.
- Master's or Ph.D. degree in Computer Science, Data Science, Machine Learning, or a related quantitative field.
- Fluent in German and English.
Contact Us
If you have any questions regarding this open position, please reach out to Ute Schläfli, Recruiting Manager, via email at ute.schlaefli@axa.ch.
About AXA
Every success story begins with self-belief.
At AXA, we consider ourselves a partner that supports and believes in you. We strive to challenge and encourage you while actively presenting opportunities for your future. Our goal is to motivate you and provide the freedom necessary for you to harmonize what matters to you. With your commitment and individual contributions, we create a forward-looking partnership—for you, for us, and for our customers. Not just for today, but for the long term.
Write your own success story with us. Know You Can.
Apply online using the form below.
Only applications matching the job profile will be considered.