Senior Director – Delivery / Client Partner
CRM & Tech BU, Enterprise Data, AI and Engagement Platforms – Healthcare & Life Sciences (Europe)
Location: Binningen/Basel, Switzerland / EU
Business Unit: Data, Analytics, AI, Technology & CRM
Reports to: AVP / Global Practice Head (CRM & Tech BU)
Role Overview
Indegene is seeking a Senior Director – Delivery / Client Partner to spearhead large-scale Data, Analytics, AI, Cloud, CRM, and Technology transformation programs for Healthcare & Life Sciences clients across Europe. This pivotal role integrates strategic consulting, program leadership, and account growth, with an emphasis on enterprise data platforms, AI/ML, CRM modernization, omnichannel analytics, Customer Engagement Platforms, and cloud transformation.
Key Responsibilities
Client Leadership & Growth
- Act as a trusted advisor to senior Commercial, Medical, Digital, IT, Data, and AI stakeholders.
- Own the account growth strategy across Data, Analytics, AI, CRM, and Tech.
- Drive value-led proposals, multi-year transformation roadmaps, and solution architecture.
- Expand CRM footprint with solutions such as Veeva Vault CRM, Salesforce Health Cloud, and Omnichannel.
- Identify and convert cross-sell opportunities across multiple Indegene towers.
Program Delivery & Execution
- Lead the delivery of enterprise data platforms including Snowflake, Databricks, AWS, and Azure.
- Oversee CRM modernization initiatives involving Veeva, Salesforce, and omnichannel journeys.
- Manage MDM, Customer360, consent & preference management, and data governance.
- Deliver cutting-edge AI/GenAI solutions, including copilots, LLM-based workflows, ML models, and NLP pipelines.
- Govern large global delivery teams across Europe, India, and the United States.
- Ensure compliance with GDPR, GxP, Annex 11, and Life Sciences data regulations.
Practice Development & People Leadership
- Develop talent across data engineering, analytics, AI/ML, CRM, and cloud architecture.
- Create reusable assets, frameworks, accelerators, and industry differentiators.
- Strengthen partnerships with key players such as Veeva, Salesforce, Snowflake, Databricks, AWS, and Microsoft.
- Represent Indegene at conferences and client advisory boards.
Qualifications
Experience
- 15+ years of experience in Data, Analytics, AI, CRM, Technology, or Digital roles within Life Sciences.
- Demonstrated leadership in delivering enterprise-scale data & CRM programs.
- Experience with Veeva CRM, Salesforce, Data Cloud, MDM, and omnichannel strategies.
- Strong consulting background with experience in European pharma/biotech clients.
Skills
- Exceptional executive communication and ability to engage CxO stakeholders.
- In-depth knowledge of LLMs, AI/ML engineering, modern data architectures, and CRM platforms.
- Ability to lead large global teams and manage complex delivery governance.
- Strong financial and commercial acumen, including P&L management and forecasting.
Education
- Bachelor’s or Master’s degree in Engineering, Computer Science, Data Science, or a related field.
Why Indegene?
- Lead high-impact CRM–Data–AI transformation programs for global pharma.
- Build and scale the European Data, Analytics, AI & CRM, and Technology consulting footprint.
- Work in a fast-growing digital, data, and AI consulting environment with a global reach.
Apply online using the form below. Only applications matching the job profile will be considered.