Senior Customer Representative, Sales Global Human Health

Join Our Human Health Division

Our Human Health Division operates under a “patient first, profits later” ideology. We are comprised of passionate sales, marketing, market access, digital analytics, and commercial professionals dedicated to delivering our medicines to customers worldwide.

Position Overview

We are seeking an experienced and results-driven Account Manager to oversee our existing Pulmonary Hypertension (PH) business and lead the launch of an exciting new product across the Swiss German region of Switzerland. This role demands strong expertise in pharmaceutical sales, strategic planning, and relationship-building with key healthcare professionals. The Account Manager will also collaborate closely with the marketing team to create and implement impactful materials, projects, and campaigns. While experience in Pulmonary Hypertension and rare diseases is advantageous, we welcome candidates who possess a robust background in pharmaceutical sales and are eager to launch a new product in a specialized market.

Key Responsibilities

• Manage the performance of the Pulmonary Hypertension (PH) portfolio, leading the successful launch of a new Pulmonary Arterial Hypertension (PAH) product, including market analysis, stakeholder engagement, implementation of launch strategy, and monitoring territory performance against targets.
• Build and maintain long-term partnerships with customers (Scientific Leaders, Specialists, and Specialized Nurses) through individual sales visits, promotional lectures, and participation in congresses and educational events.
• Ensure tailored account management for your assigned territory by understanding and mapping your customers, identifying drivers and barriers, and comprehending the patient journey and influencers on treatment decisions per account.
• Engage in balanced product sales discussions, including scientific data, with Healthcare Professionals (HCPs) to align customer and business needs.
• Stay current on the latest product and therapeutic area information through internal training, conferences, and self-study.
• Drive tailored customer engagements using data and analytics to better understand customer preferences, balancing physical and digital interactions.
• Organize and co-create educational events for HCPs, including sponsorships in line with strategic priorities and budget constraints.
• Demonstrate the highest ethical principles by adhering to local laws, our company’s Standard Operating Procedures (SOPs), and regulations.

Your Profile

• 3-5 years of pharmaceutical or biotech sales experience, ideally in specialty care, with a strong advantage for experience in Pulmonary Hypertension, Intestinal Lung Disease, or Rare Diseases.
• A degree in Life Sciences, medical/paramedical field, or another relevant discipline with a healthcare curriculum from an accredited institution. Certification as a “Certified Pharma Sales Representative” is a strong plus.
• Proven experience in managing an existing product portfolio and successfully launching a new product.
• A strong track record of achieving sales targets and supporting marketing efforts in a complex medical environment.
• Excellent communication, relationship-building, and presentation skills.
• Ability to manage multiple priorities with strong organizational and strategic planning skills.
• Experience collaborating with marketing teams to create and implement marketing materials, campaigns, and projects.
• Open to innovation and experimentation.
• Fluent in German and additionally in English.
• Valid driver’s license.

Interpersonal Capabilities

• Growth mindset, strong team player, results-oriented, and proven ability to achieve ambitious goals.
• Adaptability to change, ambiguity, and a high level of resilience in facing challenges.
• Independent, motivated, and highly organized.
• Excellent interpersonal skills in communication, persuasion, and customer relations.
• A strong learning mindset.
• Proactive in identifying challenges or obstacles and generating solutions.
• Data-driven decision-making mindset.
• Comfortable with commercial experimentation and implementing customer projects.

Additional Information

• Relocation: None
• Visa Sponsorship: None
• Travel Requirements: 75%
• Flexible Working Arrangements: No onsite
• Shift: No
• Valid Driver License: Yes
• Hazardous Materials: No

About Us

Our Company is a leading biopharmaceutical organization employing over 1,000 people in Switzerland across three sites, with headquarters located in Lucerne. Our Zurich site serves as a global innovation and development hub, while we manufacture medicines for global clinical trials and manage a forensic laboratory in Schachen (Canton Lucerne). We conduct approximately 40 clinical trials annually, focusing on therapeutic areas such as oncology, infectious diseases, cardiovascular, and cardiometabolic diseases. Our diverse portfolio also includes vaccines for the prevention of diseases in children, adolescents, and adults, making us a frontrunner in veterinary medicine as well.

We take our responsibility to the local community seriously and have been actively involved in initiatives such as the "Trendtage Gesundheit Luzern" and the "Alliance Health Competence." Our commitment to our employees and the surrounding community has earned us the distinction of being a “Top Employer Switzerland” and “Top Employer Europe.”

Our new headquarters, One Roof, in Lucerne is designed to foster collaboration, featuring 15,000 m² of modern office space that unites colleagues from various functions under one roof, promoting cross-functional cooperation and cultivating a ONE Team culture. Centrally located, this site facilitates sustainable commuting just a short walk from the Lucerne train station.

Apply online using the form below. Please note that only applications matching the job profile will be considered.