Join Our Team as a Senior Customer Representative in Oncology
Our Human Health Division embodies a “patient first, profits later” philosophy. We are a dedicated team of sales, marketing, market access, digital analytics, and commercial professionals who are passionate about making our medicines accessible to customers worldwide.
The Senior Customer Representative Oncology will oversee the Western and Southern Switzerland (Romandie & Ticino) territories, reporting directly to the National Sales Manager within the Oncology Business Unit.
Responsibilities
Sales Performance and Targets
- Achieve agreed sales, productivity, and performance targets within the assigned territory.
Customer Relationship Management
- Build, develop, and maintain strong relationships with targeted customers.
- Understand the unique needs and challenges of customers in various healthcare settings.
- Provide competent, professional, and timely product support.
- Collaborate with healthcare professionals to develop co-created solutions that improve patient outcomes, including educational events on scientific advances and patient access programs.
- Gain insight into customers' communication preferences, utilizing a customized omnichannel communication approach.
Key Account Management
- Act as the primary point of contact and advocate for key accounts within the organization.
- Develop a deep understanding of our key centers’ needs and challenges, providing personalized support.
- Implement strategic account plans with specific objectives and action steps.
- Collaborate closely with all company departments to coordinate resources for serving key customers.
- Continuously track and measure key account performance metrics to drive growth and success.
Territory Management
- Ensure effective territory administration, maintaining systems and processing business expenses timely.
- Conduct thorough pre-call planning and set clear objectives for each customer interaction.
- Organize local sponsorship initiatives and events in line with business unit priorities and budgets.
- Monitor and control allocated budgets and expenses associated with respective tactics.
Collaboration and Ways of Working
- Ensure alignment and effective communication with territory colleagues and cross-functional team members.
- Foster a collaborative environment by sharing best practices and contributing to the organization's collective success.
- Embrace the value of diverse backgrounds, perspectives, and experiences, fostering a culture of diversity, equity, and inclusion.
Data Analytics and Digital Tools
- Utilize digital tools to enhance customer communication and engagement beyond traditional methods.
- Leverage market research and business intelligence to make informed decisions on time allocation and opportunity focus.
- Utilize a CRM system for effective documentation and strategic market analysis.
Market Knowledge and Competitive Intelligence
- Participate in meetings and educational events to deepen market knowledge.
- Continuously monitor market trends, competitor activities, and industry developments.
- Leverage competitive intelligence to identify sales opportunities and support the development of compelling value propositions.
Compliance & Ethics
- Complete all work in accordance with our company's compliance standards, SOPs, and applicable local laws.
Your Profile
- Minimum of a Life Science or Business degree, or equivalent qualification.
- Paramedic or nursing qualification, or relevant medical sales accreditation.
- Proven sales experience in the pharmaceutical industry, preferably within specialty care; commercial experience in Oncology is advantageous.
- Fluent in French and English; proficiency in German and Italian is a plus.
- Customer-oriented with a proactive approach to meeting needs.
- Strong communication and relationship-building skills.
- Results-driven with a strong growth mindset focused on continuous improvement.
- Strong problem-solving, project planning, and analytical skills.
About Our Oncology Team
Our Oncology team is dedicated to delivering breakthrough innovations that extend and improve the lives of cancer patients worldwide. We strive to enhance accessibility to medicine through collaboration with governments and payers, ensuring that those who need our medicines have access to them.
About Our Company
Established in Switzerland since 1963, our company operates a regional office and manufacturing facility in Lucerne. With approximately 1,000 employees collaborating across multiple locations, we are committed to advancing the development and commercialization of medicines and vaccines. Our dedication to creating a positive workplace has earned us certifications as a "Top Employer Switzerland" and "Top Employer Europe."
Application Process
Interested candidates are encouraged to apply online using the form below. Please note that only applications matching the job profile will be considered.