Senior Consultant / Senior Consultantess - ServiceNow Technical Programme Manager

Location: Zurich

Work Pattern Percentage: 80-100%

Advance cutting-edge business areas with your expertise at Deloitte. Our Technology Strategy & Transformation specialists collaborate with organizations to develop strategies and implement systems that enhance business value and drive performance. Together, we tackle some of the most complex IT challenges globally, ranging from system replacements to comprehensive IT transformations.

How You Can Make an Impact:

• Engage in challenging ServiceNow projects, either as part of a larger team or as an advisor on smaller engagements.
• Support clients through complex Enterprise Service Management transformations and ServiceNow implementations.
• Work across multiple industries, with a focus on Life Sciences, Financial Services, Consumer Products, and the Public Sector.
• Collaborate with highly skilled, like-minded colleagues, and engage in business development activities and practice development initiatives.
• Expand your professional network by collaborating with various divisions within the company and with other member firms outside Switzerland.

Who We Are Looking For:

• A minimum of 4 years of experience in leading and planning ServiceNow implementations (ServiceNow ITSM, ITOM, SAM, Sec Ops, IRM or associated modules) for significant business and system transformation projects.
• Experience in management consulting and in resolving technical and delivery challenges on ServiceNow projects in collaboration with client stakeholders.
• A certified ServiceNow System Administrator with proficiency in agile delivery methods (SCRUM, etc.).
• Strong project management and leadership skills, demonstrated through managing design and development teams throughout full delivery lifecycles.
• Experience presenting progress updates and detailing risks and issues to senior stakeholders, as well as working with near-shore and off-shore teams.
• Fluency in English and German. Familiarity with Enterprise Architecture practices, tools, and industry standards/certifications (e.g., ITIL, TOGAF) is a plus.

Your Team

Joining our Zurich office means integrating into a diverse and dynamic team from the outset. We prioritize your professional development and offer a comprehensive internal and external training program. Benefit from our expertise in technology and communication, while gaining a broader business understanding. Look forward to collaborating with some of the largest organizations in Switzerland and worldwide to instigate significant change that positively impacts their business.

How to Apply

Apply online using the form below. Only applications matching the job profile will be considered.

If you have any questions, please contact Julia at Show e-mail.

Life at Deloitte

At Deloitte, your ideas create a lasting impact and foster meaningful change for our clients, our people, and society. Your unique expertise, background, and perspective help us navigate the most challenging issues, enabling us to enhance the futures of those affected by our work. At Deloitte, you can build a career that inspires and energizes you. Here, you choose your impact.

In Switzerland, we provide industry-specific services in areas such as Audit & Assurance, Tax & Legal, Strategy, Risk & Transactions Advisory, and Technology & Transformation. With close to 3,000 employees at six locations, we support organizations of all sizes across various industry sectors. Enjoy engaging and challenging work in an inclusive and supportive environment where you can flourish, along with flexible and hybrid working conditions, wellness initiatives, parental programs, and opportunities to connect, collaborate, and learn.

Join us and become part of a global community of like-minded individuals dedicated to making a positive difference, whether by combating climate change or improving 100 million futures by 2030. To learn more about opportunities at Deloitte, visit www.deloitte.com/ch/careers.

We consider all qualified applicants for employment regardless of race, ethnicity, religious beliefs, gender, sexual orientation, gender identity, national origin, age, or disability, in accordance with applicable law. Research indicates that women are less likely to apply for roles unless they meet all criteria; do not hesitate – apply today.

Deloitte Consulting AG and Deloitte AG are affiliates of Deloitte NSE LLP, a member firm of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (“DTTL”).

Requisition code: 19140