Senior IT Consultant / Senior IT Consultantess

Job Opportunity: Senior IT Consultant

Westhouse is a leading recruitment company specializing in the placement of highly qualified specialists throughout the entire IT lifecycle and engineering sector. We are currently seeking a Senior IT Consultant for our client to create and coordinate a service contract with an internal service provider. This position will offer flexibility with a location option of Remote or Frankfurt.

Framework Information

• Reference: 180128
• Start: 2026-10-01
• Location: Remote and Frankfurt
• Work Scope: Full-time

Your Qualifications

• Extensive experience in creating, coordinating, and implementing performance, service, or operational agreements between organizational units or service providers.
• Proven track record in moderating and managing complex coordination processes involving multiple stakeholders (more than 3 years of experience).
• Strong knowledge in developing and designing IT service models, adapting operational processes, and structuring SLA/KPI and governance frameworks.
• Practical project experience within complex corporate or group structures involving multiple organizational units.
• Significant seniority in advising specialist and management levels, along with a history of preparing decision-making foundations for executives (more than 5 years of experience).
• Experience in developing cost-sharing or billing models for IT services (more than 3 years of experience).
• Practical experience in modeling and documenting target processes and governance structures.
• Experience in the organizational development of service organizations or operating models (more than 3 years of experience).
• Proficiency in defining and establishing service models for SaaS environments (more than 3 years of experience).

Your Tasks

• Analyze the existing framework conditions, requirements, and organizational objectives for collaboration with the internal service provider.
• Identify and involve relevant stakeholders from areas such as operations, architecture, information security, compliance, purchasing, and governance.
• Plan, prepare, moderate, and follow up on workshops, interviews, and coordination meetings for requirement gathering and consensus building.
• Record, structure, and document functional, technical, organizational, and commercial requirements.
• Develop a target picture for the future service relationship between the client and the internal service provider.
• Define and coordinate the scope of services, including service delimitations and responsibilities.
• Develop a service and operational model that includes roles, (operational) processes, and governance structures.
• Formulate and agree on Service Level Agreements (SLA), Operational Level Agreements (OLA), key performance indicators (KPI), and reporting procedures.
• Define escalation, communication, and control mechanisms for regular operations.
• Establish guidelines for service delivery, service quality, and operational processes.
• Coordinate information security, data protection, compliance, and auditing requirements with the relevant bodies.
• Develop and document billing, cost, and financing models as necessary for the service relationship.
• Create all documents, attachments, and decision templates required for the service agreement.
• Consolidate and incorporate stakeholder feedback, ensuring follow-up on outstanding issues until readiness for decision.
• Prepare, accompany, and support management and committee decisions.
• Create a coordinated and approval-ready draft of the contract or service agreement.
• Support the client in the final coordination and approval of the contract documents.
• Document project results and hand over all developed documents to the client.

Interested?

Apply online using the form below. Please note that only applications matching the job profile will be considered.

Your Contact Person

Patrick Hoening
P: +49-69-24007525