Senior Application Support Specialist / Senior Application Support Specialistess

Senior L2 Application Support Specialist - Hybrid B2B Opportunity

RED is excited to announce a new opportunity for a Senior Application Support Specialist to join one of our key partners. This is a hybrid position, with a 12+ month contract in the B2B sector, requiring fluent English skills in both writing and speaking.

Position Details

• Start Date: ASAP
• Contract Duration: 12 months with the possibility of extension or conversion to a permanent employee
• Work Arrangement: Hybrid - 3 days on-site in Mexico City, 2 days remote
• Working Hours: Full-time, 5 days per week, 8 hours per day
• Location: Candidates must be located in Mexico City

Profile Overview

We are seeking an L2 Application Support Specialist with relevant experience in cloud technologies.

Key Technologies

• Java
• Spring Boot
• Kubernetes
• MongoDB
• Kafka

Cloud Experience

Experience with Azure, AWS, or GCP is highly preferred. An understanding of Kafka is essential.

Desired Profile

We are looking for a technical specialist rather than a traditional call center or service desk profile.

Collaboration

The role requires close cooperation with the L3 Engineering Team, including Development, SRE, DevOps, and infrastructure teams.

Observability & Monitoring

Experience with monitoring and alerting solutions is required. Knowledge of Elastic, Splunk, Dynatrace, or New Relic is valuable. A good understanding of observability concepts and best practices is essential.

Engagement Model

This is a long-term consultant role with the potential for conversion to a permanent position.

Key Competency

We are looking for candidates with strong troubleshooting and problem-solving skills.

Mindset

We seek proactive individuals focused on continuous improvement and system reliability, rather than reactive support.

Apply online using the form below. Please note, only applications matching the job profile will be considered.