Your Mission
Reporting to the Regional Manager, you will be responsible for effectively managing a client portfolio and ensuring the quality of services provided across multiple sites. As an operational leader, you will oversee field teams, ensure client satisfaction, and contribute to the expansion of activities with existing clients.
Your Responsibilities
- Operational Management:
- Supervise and support field teams, including team leaders, sector managers, and agents.
- Ensure the quality of services and compliance with contractual obligations.
- Coordinate activities across various sites.
- Manage unexpected operational challenges such as absences, emergencies, and field adjustments.
- Client Relationship:
- Act as the primary point of contact for clients on a daily basis.
- Conduct regular follow-ups through onsite visits.
- Identify client needs and propose tailored solutions.
- Maintain a high level of client satisfaction and foster loyalty.
- Management & Performance:
- Monitor and optimize budgets allocated for each site.
- Manage performance indicators such as quality, costs, and deadlines.
- Ensure compliance with schedules and efficient resource allocation.
- Contribute to the ongoing improvement of operational processes.
- Business Development:
- Identify opportunities for offering complementary services.
- Actively engage in initiatives to drive revenue growth.
- Promote available services to existing clients.
- Recruitment & Organization:
- Participate in the recruitment process of field teams, including sorting applications, conducting interviews, and facilitating onboarding.
- Ensure effective structuring of teams and support their skill development.
Your Objectives
- Achieve a high level of client satisfaction.
- Ensure optimal operational performance at all sites.
- Control costs and adhere to budgeting requirements.
- Drive revenue growth through the introduction of complementary services.
Performance Indicators (KPI)
- Budget adherence and cost optimization.
- Client satisfaction rates.
- Reduction in complaints and compliance with resolution timelines.
- Adherence to intervention schedules.
- Revenue growth metrics.
- Timeliness in recruitment processes.
Your Profile
- Proven experience in multi-site management or field operations.
- Strong orientation towards customer service.
- Demonstrated leadership skills and ability to unify teams.
- Excellent organizational skills, responsiveness, and autonomy.
- Comfortable operating in dynamic environments.
Why Join Us?
- A diverse role that combines management, fieldwork, and client relations.
- A high degree of autonomy in your responsibilities.
- A vital role in enhancing client performance and satisfaction.
- Opportunities for career advancement.
Apply online using the form below. Please note that only applications matching the job profile will be considered.
Work location, Switzerland