Sales Force Effectiveness Manager / Sales Force Effectiveness Manageress

The Life Science Career Network

CTC specializes in connecting companies with top talent while providing dependable HR and consulting services. Our aim is to support diverse candidates in discovering promising career opportunities and to offer the latest training programs for skill development.

Sales Force Effectiveness Manager / Customer Operations Manager

Our client is a prominent global player in the pharmaceutical industry with its headquarters located in Basel, Switzerland. They are currently undergoing a transformation concerning organizational culture and external perceptions. The company focuses on innovative therapies in oncology and ophthalmology, and is actively developing a competitive pipeline in neuroscience and dermatology, featuring one of the world's strongest collections of Phase II/III studies.

We are seeking a Sales Force Effectiveness Manager / Customer Operations Manager for an 18-month contract in Basel. This is an on-site role.

Key Responsibilities

• Ensure that over 150 contracted partners and associated local organizations in more than 80 export countries receive top-quality service to facilitate commercial operations and product supply.
• Prepare, review, approve, and archive all relevant documents required for executing export business, adhering to country-specific and organizational requirements while aligning with applicable compliance standards (i.e., NFCM / SOX).
• Compile and analyze price and condition data to support commercial decisions related to the export business.
• Implement, maintain, and monitor price and condition master data in accordance with Financial Controls Manual (NFCM) requirements.
• Train employees on systems (PricePro and TPES) to ensure proper usage.
• Assist in the preparation and review of distribution agreements and any other legal documents for customers and/or countries.
• Independently manage all documents required for export business in close collaboration with various functions including Pricing & Market Access, Supply Chain, Logistics, QA, Trade Compliance, Regulatory, Funds Flow, Credit Management, Finance, Legal, Compliance, and IT support teams for PricePro and TPES.
• Ensure Commercial Offers, Tender Quotations, Pro-Forma Invoices, and other documents requested by customers and/or countries are accurate, complete, and compliant before signature and communication to external customers.
• Provide Pro-forma Invoices to assigned countries to enable commercial transactions and obtain import licenses as per country-specific requirements.
• Collaborate with Global Pricing & Market Access to provide Price Certificates to assigned countries for product launches and re-registrations.
• Identify, support, and implement opportunities for process simplification across Export Operations.
• Support the implementation of process redesign initiatives from kick-off to monitoring to enhance compliance, quality, efficiency, productivity, and customer satisfaction.

Qualifications and Experience

• Relevant working/residency permit or Swiss/EU Citizenship required.
• Degree in Economics, Business Administration, or Finance.
• Fluent in English (spoken and written); knowledge of other languages such as French is advantageous.
• 5+ years of experience in multinational Commercial and/or Business Administration roles, specifically in the pharmaceutical industry.
• 3+ years of substantial experience in the export business within the pharmaceutical sector, particularly with a detailed understanding of commercial operations in small and mid-sized emerging markets.
• IT proficiency in PricePro, TPES, SAP (mainly SD, FI), and MS Office.
• Experience in multinational and matrix organizations as well as cross-functional teams.
• Ability to manage urgent and complex (multi-functional) assignments and resolve conflicting priorities.
• Strong interpersonal, communication, negotiation, and problem-solving skills.
• Project management experience.

To learn more about CTC and the exciting opportunity described above, please apply online using the form below. Please note that only applications matching the job profile will be considered.