An Icon Among Swiss Hotels
The story of the Bürgenstock Resort Lake Lucerne began in 1873—an inspiring narrative that continues to impress. High above Lake Lucerne on the Bürgenberg, this resort is an oasis of relaxation and exceptional hospitality. With around 700 employees from 54 nations, the Bürgenstock Resort provides the perfect backdrop for unforgettable moments.
Exclusive Accommodations
Guests can choose from three distinguished hotels:
- Bürgenstock Hotel and Alpine Spa (5 Star Superior) with its two accommodation options, The Contemporary and The Heritage
- Waldhotel by Bürgenstock (5 Star Superior)
- Taverne 1879 (3 Star)
Each establishment offers its own unique atmosphere. Ten restaurants, bars, and lounges showcase culinary excellence, while guests find ultimate relaxation in the award-winning Alpine Spa and Waldhotel Spa. The Bürgenstock Resort is not only a dream destination for travelers worldwide but also a workplace with an outstanding corporate culture.
Acknowledgments
In 2023, the resort ranked 4th among Switzerland's best employers in the categories of gastronomy, tourism, hospitality, entertainment, and leisure. Additionally, in 2025, it received the official Great Place to Work certification in Switzerland—two distinctions that fill the entire team with pride.
Join Our Team
We are currently seeking a Resort Commercial Director 100% (f/m/i) to strengthen our team.
Key Responsibilities
Your primary responsibilities will include:
- Driving revenue growth, profitability, RevPar, GOPPar, and developing new markets and segments.
- Ensuring the resort achieves above-market performance within key target markets.
- Optimizing revenue through strong alignment of pricing, distribution, and occupancy strategies.
- Planning and representing the resort at select major trade shows, events, sales trips, and workshops.
- Evaluating sales activities and ensuring a strong return on investment from all market initiatives.
- Developing and implementing commercial strategies across Sales and Revenue Management.
- Leading and aligning Sales and Revenue teams in close collaboration with hotel leadership.
- Identifying new growth opportunities and actively driving the resort's revenue performance.
- Building and maintaining strategic partnerships, especially within the MICE segment.
- Developing strong relationships with international MICE and event organizers to secure business.
- Monitoring market trends and competitor activity to continuously refine commercial strategies.
- Driving organizational improvements and initiatives to increase efficiency and performance.
- Leading and building a multinational team, ensuring they are cared for, supported, and held accountable for their production and behaviors.
Requirements
The ideal candidate will possess:
- A strong educational background, having completed a recognized hotel management school or a commercial apprenticeship with a strong numerical focus.
- Over 10 years of experience in the luxury hospitality sector, including at least 6 years in a senior leadership role, successfully leading Sales and Revenue teams of 10 or more employees—either at the hotel level or corporate level.
- Valuable international experience, including a revenue or sales management role outside Europe.
- Exceptional analytical and strategic thinking skills, allowing for a quick understanding of complex structures.
- A natural leadership style that motivates teams and drives results.
- A solid background in MICE business and large-scale event operations, understanding the demands of high-impact commercial partnerships.
- Fluency in German, English, and French (at least C1 level in both written and spoken communication).
About the Role
This position is a member of the Executive Committee (ExCom) and reports to the Managing Director.
What We Offer
We provide a dynamic and multifaceted role within a collaborative and forward-thinking team. As part of our commitment to employee well-being, you will enjoy a wide array of perks:
- Modern staff accommodations featuring a gym, TV lounge, billiard room, and library.
- Exclusive discounts across our resort’s restaurants and accommodation offers for you, your family, and friends.
- Preferred rates for tennis, golf, sports equipment, insurance, and healthcare services.
- Access to group fitness classes at attractive rates and subsidized REKA checks.
- Financial contributions towards sustainable commuting with support for public transportation, along with reduced rates for on-site parking.
- Access to our digital communication platform, Beekeeper, along with continuous learning opportunities and clear paths for internal career progression.
Apply online using the form below. Please note that only applications matching the job profile will be considered.
Awards
- Swiss Location Awards Switzerland's Best Meeting Location
- World Travel Awards Switzerland's Leading Luxury Hotel 2024
- World Spa Awards World's, Europe's, and Switzerland's Best Hotel Spa 2024
- LHW Membership Awards Remarkable Experience Award 2023
- Great Place To Work 2025
- The New York Times 52 Places to Go in 2018
- Travel and Leisure 500 List 2021
- Handelszeitung Best Employer in the Hospitality Sector 2023
- Falstaff Magazine Best Hotel in Switzerland - No. 1
- Wine Spectator 2024 Best Award of Excellence
- Swiss Bar Awards Best Hotel Bar