Bürgenstock Resort Lake Lucerne
An icon among Swiss hotels, the story of the Bürgenstock Resort Lake Lucerne began in 1873, and it continues to impress and inspire to this day. Nestled high above Lake Lucerne on the Bürgenberg, it serves as an oasis of relaxation and a beacon of outstanding hospitality. With approximately 700 employees from 54 nations, the Bürgenstock Resort provides the perfect setting for unforgettable moments.
Our Unique Offerings
Guests can choose from three exclusive hotels:
- Bürgenstock Hotel and Alpine Spa (5 Star Superior) featuring two accommodation options: The Contemporary and The Heritage
- Waldhotel by Bürgenstock (5 Star Superior)
- Taverne 1879 (3 Star)
Each establishment creates its own unique atmosphere. Ten restaurants, bars, and lounges showcase culinary excellence, while guests find ultimate relaxation in the award-winning Alpine Spa and Waldhotel Spa. The Bürgenstock Resort is both a dream destination for travelers and a workplace characterized by an outstanding corporate culture.
Award-Winning Workplace
In 2023, the resort ranked 4th among Switzerland's best employers in the gastronomy, tourism, hospitality, entertainment, and leisure sectors. In 2025, it received the official Great Place to Work certification in Switzerland, two distinctions that fill the entire team with pride.
Job Opportunity: Resort Commercial Director 100% (f/m/i)
Tasks
Your main areas of responsibility will include:
- Driving revenue growth, profitability, RevPar, GOPPar, and the development of new markets and segments.
- Ensuring the resort achieves above-market performance within its key target markets.
- Optimizing revenue through strong alignment of pricing, distribution, and occupancy strategies.
- Planning and representing the resort at select major trade shows, events, sales trips, and workshops.
- Evaluating sales activities and ensuring a strong return on investment from all market initiatives.
- Developing and implementing commercial strategies across Sales and Revenue Management.
- Leading and aligning Sales and Revenue teams in close collaboration with hotel leadership.
- Identifying new growth opportunities and actively driving the resort's revenue performance.
- Building and maintaining strategic partnerships, particularly within the MICE segment.
- Developing strong relationships with international MICE and event organizers to secure business.
- Monitoring market trends and competitor activity to continually refine commercial strategies.
- Driving organizational improvements and initiatives that increase efficiency and performance.
- Leading and developing a multinational team, ensuring they are cared for, supported, and held accountable for their performance.
Requirements
The ideal candidate will possess:
- A strong educational background, with completion of a recognized hotel management school or a commercial apprenticeship focused on numerical skills.
- Over 10 years of experience in the luxury hospitality sector, with at least 6 years in a senior leadership role managing Sales and Revenue teams of 10 or more employees.
- Valuable international experience, including in a revenue or sales management role outside of Europe, along with EU or Swiss nationality.
- Exceptional analytical and strategic thinking abilities to understand complex structures and manage operations across diverse markets.
- Leadership qualities that motivate teams and drive results, combined with a solid background in MICE business and large-scale event operations.
- Fluency in German, English, and French (at least C1 level in both written and spoken communication).
Position Details
This role is a member of the Executive Committee (ExCom) and reports to the Managing Director.
What We Offer
We provide a dynamic and multifaceted role within a collaborative and forward-thinking team. Our commitment to employee wellbeing includes a wide range of perks such as modern staff accommodations featuring a gym, TV lounge, billiard room, and library. Enjoy exclusive discounts at our resort’s restaurants, accommodation offers for you, your family, and friends, as well as preferred rates for tennis, golf, sports equipment, insurance, and healthcare services.
You will have access to group fitness classes at attractive rates and benefit from subsidized REKA checks. The company supports sustainable commuting with financial contributions toward public transportation, and on-site parking is available at reduced rates. Team members will also gain access to our digital communication platform, Beekeeper, along with continuous learning opportunities and clear paths for internal career progression.
Application Process
Apply online using the form below. Please note that only applications matching the job profile will be considered.
Awards
- Swiss Location Awards: Switzerland's Best Meeting Location
- World Travel Awards: Switzerland's Leading Luxury Hotel 2024
- World Spa Awards: World's, Europe's and Switzerland's Best Hotel Spa 2024
- LHW Membership Awards: Remarkable Experience Award 2023
- Great Place To Work: 2025
- The New York Times: 52 Places to Go in 2018
- Travel and Leisure: 500 List 2021
- Handelszeitung: Best Employer in Hospitality Sector 2023
- Falstaff Magazine: Best Hotel in Switzerland - Nr. 1
- Wine Spectator 2024: Best Award of Excellence
- Swiss Bar Awards: Best Hotel Bar