For two centrally located hotels in Lucerne, we are seeking a dynamic Reservations Agent to join our team from October 1, 2023.
Your Responsibilities:
Receiving reservation requests via phone, email, and online platforms
Advising guests on room categories, prices, and availability
Processing bookings, changes, and cancellations
Maintaining precise documentation in the reservation database
Collaborating with various departments to ensure guest satisfaction
Addressing guest inquiries and concerns
Your Qualifications:
Prior experience in hotel reservations or customer service is preferred
Strong written and verbal communication skills
Familiarity with hotel booking systems and MS Office applications
Friendly and service-oriented approach
Availability to work flexible hours, including weekends and holidays
Ability to work effectively in a team environment with resilience
Fluency in German; knowledge of English is a plus
What We Offer:
Stable employment in a top-tier hotel
Opportunities for training and personal development
Competitive salary with attractive benefits
A vibrant and welcoming workplace
A chance to be part of the captivating hospitality industry
For inquiries, please contact Hotel & Catering A085 at or via email. Apply directly online using the form below or via email. Reference number: 085-JULM-151564-24-DE.