Receptionist / Receptionistess

Receptionist / Administrative Assistant

50%-60%, Lugano, permanent

The Swiss National Supercomputing Centre (CSCS) develops and operates a high-performance computing and data research infrastructure that supports world-class science in Switzerland. Its user laboratory is available to domestic and international researchers in academia, industry, and the business sector. The centre is operated by ETH Zurich and has offices at its data centre in Lugano and in Zurich.

Project Background

The Corporate Services unit ensures smooth and successful operations for all of CSCS. This includes business administration, communication, events, IT support, finance, controlling, and procurement. Internally, the unit supports more than 140 employees with international backgrounds who primarily work in the engineering field; externally, it interfaces with peers at ETH Zurich, as well as with visitors, external service providers, and partners.

Our Core Values

We are looking for candidates who share our guiding principles:

• Curiosity: You enjoy learning, exploring new ideas, and understanding problems deeply.
• Openness: You listen, collaborate, and are receptive to different perspectives.
• Courage: You take responsibility and tackle challenging or ambiguous problems. You are willing to take initiative and have the difficult conversations that can move a team forward.
• Supportive: You help colleagues and users succeed and contribute to a positive team culture.
• Integrity: You act honestly, ethically, and reliably, taking ownership of your work.

Job Description

As a receptionist, you will be the first point of contact for service providers and visitors to the centre. Your workspace is in the entry lobby, where you will welcome our staff to the office each day. You will collaborate primarily with your colleagues from Facility Management, internal IT Services, Events and Communications, and the Human Resources team.

Your responsibilities will include:

• Welcoming and registering guests and redirecting them to their contact persons.
• Answering phone calls and managing incoming mail and parcels.
• Caring for meeting rooms and common spaces such as kitchenettes and the lobby, including during coffee breaks and lunches for internal events.
• Managing office materials and necessary food and beverage supplies for the centre.
• Supporting the organization of local events, including guest registration, catering, preparation, and location setup (this also includes support for internal celebrations related to jubilees or other festivities).

The above responsibilities apply to our office in Lugano, but coordination with the Zurich office, including occasional travel, is required.

As an administrative assistant and a member of the Business Administration team, you will be involved in various activities related to financial tasks, billing, scheduling meetings, or personnel management.

Flexibility, a collaborative attitude, and the ability to clearly articulate knowledge to your colleagues are essential to ensure quality reception coverage.

Profile

Expected qualifications include:

• Multiple years of experience in a similar position as a receptionist with specific administrative responsibilities.
• A professional attitude and appearance with a customer service mindset.
• Fluency in spoken and written English, German, and Italian.
• Proficiency in the use of office automation tools (MS Office) and readiness to learn CSCS-specific software tools.
• Excellent organizational skills with the ability to be resourceful and proactive when issues arise.

We Offer

• Your job with impact: Become part of ETH Zurich, supporting your professional development and actively contributing to positive change in society.
• You can expect numerous benefits, such as public transport season tickets and car-sharing, a wide range of sports offered by ASVZ, childcare, and attractive pension benefits.
• An exciting working environment, cultural diversity, and attractive offers and benefits await you.

We Value Diversity and Sustainability

ETH Zurich encourages an inclusive culture. We promote equality of opportunity, value diversity, and nurture a working and learning environment that respects the rights and dignity of all staff and students. Sustainability is a core value for us - we are consistently working towards a climate-neutral future.

Curious? So Are We.

Apply online using the form below. Please note that only applications matching the job profile will be considered.

About ETH Zurich

ETH Zurich is one of the world’s leading universities specializing in science and technology. We are renowned for our excellent education, cutting-edge fundamental research, and direct transfer of new knowledge into society. Over 30,000 people from more than 120 countries find our university a place that promotes independent thinking and an environment that inspires excellence.