Receptionist / Receptionist

Receptionist

60%-80%, Zurich, fixed-term

At SPH, we inspire and empower students to cultivate a maker and innovator mindset. By exploring their ideas and developing their own projects, students gain valuable hands-on experience and learn essential skills for their future. This is why we have created an ecosystem where students—Bachelor, Master, and Doctoral—are encouraged to ideate, build prototypes, test, and refine them.

Our interdisciplinary team of thirty people provides comprehensive support to students pursuing extracurricular projects of various types and scales. We offer a co-working, ideation, and event space, along with coaching. Additionally, our well-equipped Makerspace gives students access to the tools and equipment they need to prototype.

We are looking for a welcoming receptionist who will act as the first point of contact for our students and guests. Read on to see if you might be the perfect fit!

Project Background

You will work in one of the most inspiring spaces at ETH Zürich, surrounded by 3D printers, whiteboards, ideation equipment, self-designed furniture, and plants.

• We have two locations: one at ETH Hönggerberg and one at ETH Zentrum.
• Students use our space from Monday to Friday: 8:00 to 20:00 at ETH Zentrum and 12:00 to 17:00 at ETH Hönggerberg. Your shifts will be scheduled to cover these times.

Please note: This is an on-site position; remote work is not an option.

Job Description

You will be responsible for the following tasks:

• Welcoming Visitors: As the first point of contact, you will greet students and guests in a friendly manner, answer questions, assist where possible, and connect them with the right people.
• Safety and Security: You will be the first point of contact in emergencies and help ensure the space is utilized only by authorized users.
• Facility Services: You will help maintain a clean and functional space, including tasks such as loading/unloading dishwashers, restocking and cleaning the coffee machine, tidying shared areas, picking up parcels, and creating service tickets when needed.
• Giving Tours: You will guide new students and guests through our spaces, showcasing our offerings and introducing them to our team and community members.
• Administrative Tasks: From the reception desk, you will manage our ticketing system, handle phone calls, and coordinate event requests.
• Team Support: You will assist our team of 30 as they work on new ideas and projects, providing hands-on support to facilitate progress.

Profile

We need your welcoming and outgoing personality to ensure all our students and guests feel at home:

• You have 2+ years of experience in a similar reception or front-desk role.
• You speak English and German fluently; additional languages are a plus.
• You are customer-service oriented and enjoy supporting others.
• You are outgoing, love starting conversations, and have excellent communication skills.
• You thrive in a fast-paced and lively environment.
• You remain calm and flexible during urgent situations (e.g., emergencies).
• You are organized, reliable, and capable of managing multiple priorities effectively.

Please note: Research indicates that women and individuals from marginalized groups tend to apply only when they meet all criteria. If you believe you are qualified but don’t meet every single requirement, we encourage you to apply online using the form below.

Workplace

ETH Zurich is a family-friendly employer offering excellent working conditions. You can expect a vibrant working environment, cultural diversity, and attractive offers and benefits. We prioritize personal growth by conducting regular team feedback sessions and valuing everyone’s opinions to find the best solutions through diversity.

We Value Diversity

In line with our values, ETH Zurich promotes an inclusive culture. We encourage equality of opportunity, honor diversity, and foster a working and learning environment where the rights and dignity of all staff and students are respected. Visit our Equal Opportunities and Diversity website to learn more about how we create a fair and open environment that allows everyone to thrive.

Curious? So Are We!

We would love to get to know you! Please record a brief one-minute video introducing yourself and explaining why you are the ideal receptionist for our team. Don’t worry about video production quality—just be yourself and share the clip using a platform of your choice (e.g., Dropbox, YouTube, Vimeo, Google Drive) by including the URL link in your cover letter.

We look forward to receiving your online application with the following documents:

• Cover letter, including the URL link to your video clip
• CV

Please note that we can only accept applications matching the job profile. Apply online using the form below.

For further information about the ETH Student Project House, visit our website, or follow us on LinkedIn, Instagram, and Facebook. Questions regarding the position may be directed to Isabella Verena Ilchmann at Show e-mail.ch">Show e-mail. (No applications via this email will be considered.)

About ETH Zürich

ETH Zurich is one of the world's leading universities specializing in science and technology, known for excellent education, advanced research, and the direct transfer of new knowledge into society. Over 30,000 individuals from more than 120 countries find ETH Zurich a place that fosters independent thinking and inspiration for excellence. Strategically located in the heart of Europe, we work collaboratively to develop solutions for today’s and tomorrow’s global challenges.