Receptionist / Receptionist

Receptionist

60%-80%, Zurich, fixed-term

At SPH, we inspire and empower students to cultivate a maker and innovator mindset. By exploring their ideas and developing their own projects, students gain invaluable hands-on experience and learn essential skills for their future. This vision has led us to create an ecosystem where students (Bachelor, Master, and Doctoral) are encouraged to ideate, build prototypes, test, and refine their projects.

Our interdisciplinary team of thirty is dedicated to supporting students who wish to pursue various extracurricular projects. We provide a comprehensive range of support, including co-working, ideation, and event spaces, along with coaching and access to a well-equipped Makerspace that houses the tools and equipment necessary for prototyping.

We are currently seeking welcoming receptionists who will serve as the first point of contact for our students and guests. If you think this could be you, read on!

Project Background

You will work in one of the most inspiring and dynamic environments at ETH Zürich, surrounded by 3D printers, whiteboards, ideation equipment, self-designed furniture, and greenery.

• We have two locations: one at ETH Hönggerberg and another at ETH Zentrum.
• Our students make use of our space from Monday to Friday, 8:00 AM to 8:00 PM at ETH Zentrum and 12:00 PM to 5:00 PM at ETH Hönggerberg. Your shifts will be scheduled accordingly to cover these times.

Please note that this is an on-site position; remote work is not available.

Job Description

Your responsibilities will include:

• Welcoming Visitors: As the first point of contact for students and guests, you will set the welcoming tone for our community, greet everyone warmly, answer questions, and assist them in connecting with the appropriate team members.
• Safety and Security: You will be the primary contact in case of emergencies and help ensure that our space is accessed only by authorized users.
• Facility Services: You’ll maintain the cleanliness and functionality of our space, which includes hands-on tasks such as managing dishwashers, restocking and cleaning the coffee machine, organizing shared areas, picking up parcels, and creating service tickets for ETH facility services.
• Giving Tours: You’ll guide new students and guests through our facilities, showcasing our offerings, answering their questions, and introducing them to our team and community members.
• Administrative Tasks: At the reception desk, you’ll manage our ticketing system, handle phone calls, and coordinate event requests.
• Team Support: You’ll be part of a dynamic team of 30, contributing with hands-on support to help advance new ideas and projects to improve SPH.

Profile

We seek a friendly and outgoing individual who can make all our students and guests feel welcome.

• 2+ years of experience in a similar reception or front-desk role.
• Fluency in English and German; additional languages are a plus.
• Strong customer service orientation and a genuine interest in supporting others.
• Outgoing nature with excellent communication skills.
• Ability to thrive in a fast-paced, vibrant environment.
• Calm and flexible demeanor in urgent situations.
• Highly organized, reliable, and adept at managing multiple priorities.

Workplace

We offer a contract for 1 year with the possibility of extension. As this is an in-person role, remote working is not permitted.

ETH Zurich is a family-friendly employer with outstanding working conditions, providing an exciting working environment that values cultural diversity, personal growth, and the well-being of our staff and students. We conduct regular team feedback sessions and value diverse opinions, as we believe that the best solutions arise from a variety of perspectives.

We Value Diversity

In alignment with our values, ETH Zurich fosters an inclusive culture that promotes equal opportunity, values diversity, and nurtures a working and learning environment where the rights and dignity of all staff and students are respected. For more information on how we ensure a fair and open environment, please visit our Equal Opportunities and Diversity website.

Curious? So Are We!

We would love to learn more about you! Apply online using the form below. Only applications matching the job profile will be considered.

For further information about the ETH Student Project House, please visit our website or follow us on LinkedIn, Instagram, and Facebook. For questions regarding the position, please contact Isabella Verena Ilchmann at Show e-mail.ch">Show e-mail.

About ETH Zürich

ETH Zurich is one of the world's leading universities specializing in science and technology. We are renowned for our excellent education, cutting-edge fundamental research, and the direct transfer of new knowledge into society. With over 30,000 individuals from more than 120 countries, ETH is a place that promotes independent thought and inspires excellence. Located at the heart of Europe yet connected globally, we collaborate to address the challenges of today and tomorrow.