Join Accelleron: A Leader in Sustainability
Accelleron is at the forefront of accelerating sustainability in the marine and energy industries. As a global technology leader in turbocharging, fuel injection, and digital solutions for heavy-duty applications, we celebrate over a century of trust as an industry partner. Our diverse team of 3,000 dedicated employees operates in more than 100 locations across over 50 countries, continuously innovating to deliver best-in-class products and services crucial for the energy transition. At Accelleron, we embrace diversity and inclusion, welcoming individual differences as a source of strength. Together, we are committed to driving the transition toward sustainable industries with advanced technology, deep expertise, and innovative solutions.
Role Overview
In this role, you will be responsible for leading CRM system projects within the Service Division to optimize collaboration, productivity, and data quality, thereby supporting our service operations strategy. Reporting to the head of global CRM service processes, you will drive standardization by executing projects that develop, maintain, and improve global tools and processes for efficient service operations.
Your Responsibilities
- Project Leadership: Manage small to medium system projects by overseeing end-to-end CRM system initiatives, including concept development, requirements gathering, solution design, testing, deployment, and post-implementation support.
- Standardization: Define and implement CRM best practices, processes, and standards across business units to ensure consistency and scalability.
- Stakeholder Management: Collaborate with the service network, various business departments, internal IS team, and external CRM specialists to align priorities and ensure solutions meet business needs.
- Specification & Documentation: Develop clear functional and technical specifications, project plans, and progress reports to ensure transparency and accountability throughout the project lifecycle.
- Rollout & Adoption: Plan and execute system deployments, including training and change management initiatives to drive user adoption.
- Benefit Realization: Track, measure, and report on business impact, ensuring CRM initiatives deliver expected outcomes such as improved efficiency, customer engagement, and revenue growth.
Your Background
- University degree in Industrial Management, Information Technologies, or a related field.
- Strong conceptual and analytical thinking skills.
- Broad understanding of service business processes and systems.
- Fluent in English; proficiency in German is a plus.
- Project Management experience; Lean Six Sigma knowledge and Green Belt certification preferred.
- Ability to lead interdisciplinary and international project teams.
- Knowledge in Operations Processes, Operational Excellence, and Digitalization.
- Familiarity with SAP4/HANA and Microsoft Dynamics CRM is advantageous.
- Self-motivated team player with excellent communication skills.
Your Benefits
- Flexible working models.
- Canteen facilities.
- Childcare support.
- Attractive holiday plans.
- Employee Assistance Program.
Apply online using the form below. Only applications matching the job profile will be considered. If you wish to discover more about Accelleron, feel free to visit our website at accelleron.com.
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Job Family Group
Project Execution