Product Operations in Special Conditions - Wealth Management
Number of Positions: 2
Location: Opfikon, Zurich
Duration: Until December 31, 2026
Type: Full time (42 hours/week)
Work Mode: Office job - (not remote, not hybrid)
Language Requirements: GERMAN & ENGLISH SPEAKING
Your Role:
Are you client service-oriented with a keen eye for detail? Can you maintain composure under pressure while keeping a high level of risk awareness? We are seeking a dedicated Product Operations Specialist to join our team. Your responsibilities will include:
- Entering and reviewing new and existing Special Conditions (SOKO) based on Front Office requests.
- Implementing SOKOs in the back-end systems.
- Ensuring the correctness and completeness of requests in a timely manner.
- Advising and supporting our Wealth Management colleagues on any SOKO-related inquiries.
- Proactively liaising with Front, Back Office, and Pricing colleagues to provide exceptional client service and experience.
Your Team:
As the first level of support for our Front Office colleagues regarding Special Conditions inquiries, our team possesses a broad and deep understanding of banking products, particularly within Wealth Management. Our collective knowledge and expertise empower us to deliver an outstanding client experience. We believe that diversity is a catalyst for growth, and are committed to promoting and advancing diversity, equity, and inclusion within our workplace. This commitment strengthens our business and adds value for our clients.
Your Expertise:
- Fluent in German and English (both oral and written); proficiency in French and Italian is a plus.
- Banking experience with strong product knowledge.
- Confident, motivated, and adaptable with a can-do attitude, particularly in rapidly changing environments.
- Sound judgment and problem-solving skills with a proactive approach that yields timely results.
- High risk awareness and commitment to a zero-tolerance policy.
- Effective relationship management skills, capable of demonstrating situational awareness and challenging the status quo when necessary.
- Excellent communication skills, with the ability to build, maintain, and enhance relationships at all levels.
- Prior client services experience within the financial services industry.
- Able to work in a dynamic environment, demonstrating high flexibility, a positive attitude, and a results-driven mindset.
- Willingness to work five days per week from the office.
- Capability to deliver outputs with accuracy and a high quality of service delivery.
- Flexibility to collaborate with various teams based on business requirements and changing priorities.
Apply online using the form below. Only applications matching the job profile will be considered.