Private Customer Support Expert / Private Customer Support Expertess

Company Description

Welcome to SMG Swiss Marketplace Group! SMG is a pioneering network of online marketplaces and a leading European digital company that simplifies people’s lives with forward-looking products. We operate prominent marketplaces across real estate, automotive, general classifieds, and finance & insurance. We’re driven by our values: Better Together, Aim High, and Act Responsibly.

Job Description

Your Mission

As a Private Customer Support Expert in the Private Customer Support Team Real Estate, you will play a crucial role in ensuring high-quality and reliable handling of customer inquiries, including complex and escalated cases. This role enables you to drive quality and continuous improvement of operational workflows while supporting the team in contributing to our overarching goals and mission. Join our dynamic team, located in six countries (Switzerland, Serbia, Vietnam, France, Germany, and India), where creativity thrives. Together, we tackle challenges, celebrate successes, and keep learning and growing.

Specifically, you will work on:

• Handling customer inquiries across multiple platforms (Homegate, ImmoScout24, Flatfox) in German, French, Italian, and English, ensuring professional and customer-oriented communication.
• Managing and resolving complex and escalated cases, including legally or reputationally sensitive topics.
• Driving quality assurance through ticket reviews, audits, and continuous improvement of support processes.
• Maintaining and evolving support guidelines, FAQs, and knowledge base content.
• Coaching and onboarding support agents, providing expert guidance on quality and complex cases.

Your responsibilities will evolve as we grow.

Qualifications

What will you bring to the ride?

• Several years of experience in Customer Support or Customer Service.
• Strong expertise in support processes, tools, and handling escalations.
• Excellent communication skills in German, French, and English, along with good communication skills in Italian.
• High quality and service orientation with a strong sense of ownership.
• Structured, solution-oriented mindset with the ability to work independently.

Additional Information

What do we offer?

• 6 weeks of holidays per year (plus the option to buy 10 extra).
• 40-hour work week with flexitime (capped at 45 hours).
• Generous parental leave: 18 weeks for maternity and 6 weeks for paternity/adoption.
• SBB Half-Fare Card and first-class travel between SMG offices in Switzerland.
• Gender-neutral pay and transparent career paths.
• An inclusive and innovative environment where your voice matters.

Apply Now

Apply online using the form below. Please note that only applications matching the job profile will be considered.

About Us

SMG Swiss Marketplace Group is a pioneering network of online marketplaces and a cutting-edge digital company that simplifies people’s lives with innovative products. Our portfolio includes Real Estate (ImmoScout24, Homegate, Flatfox, Immostreet.ch, alle-immobilien.ch, home.ch, Publimmo, Acheter-Louer.ch, CASASOFT, IAZI), Automotive (AutoScout24, MotoScout24), General Marketplaces (anibis.ch, tutti.ch, Ricardo), and Finance & Insurance (FinanceScout24, moneyland.ch).

Disclaimer

SMG Swiss Marketplace Group primarily engages with candidates directly. We do not accept unsolicited resumes or candidate profiles from recruitment agencies unless we have specifically requested their assistance for particular roles. Any submissions made without a prior request from our Talent Acquisition team will not be acknowledged or considered. We appreciate the understanding and cooperation of recruitment agencies in respecting this policy.