Job Opportunity: Operations Coordinator at RED Global
RED Global is seeking an Operations Coordinator to assist the Global Operations Service Lead in managing day-to-day IT service operations across the Legal & Compliance and REWAM application portfolios.
Roles and Responsibilities:
- Monitor AMS operations, incidents, requests, problems, and changes.
- Track SLA, KPI, service performance, risks, and action items.
- Prepare operational reports, dashboards, and service review materials.
- Support governance meetings, including taking meeting minutes and following up on actions.
- Coordinate with vendors, AMS teams, and key stakeholders.
- Maintain service documentation, application inventory, and knowledge repositories.
- Support resource onboarding/offboarding and project transition activities.
Skills and Experience:
- 3-5 years of experience in IT Operations, ITSM, Service Delivery, PMO, or Operational Coordination.
- Understanding of ITIL processes, including Incident, Problem, Change, and Request Management.
- Proficient in SLA/KPI tracking and operational reporting.
- Experience in coordinating AMS teams, vendors, and stakeholders.
- Familiarity with ServiceNow or similar ITSM tools.
- Strong communication, organization, documentation, and follow-up skills.
Nice to Have:
- Experience supporting global IT operations or enterprise application portfolios.
Project Details:
- Location: India (Remote)
- Start Date: ASAP
- Contract: 3 months + possible extension
- Rate: USD/Day
- Language: English
Application Process:
Interested candidates are invited to apply online using the form below. Please note that only applications matching the job profile will be considered.
Work locationAsia, India, Switzerland