IT Onsite Engineer / IT Onsite Engineeress

Join Our Team as an IT Onsite Engineer in Switzerland

We are a world-leading Engine MRO service provider, headquartered in Zurich, Switzerland, with over 90 years of operational experience. Our unwavering dedication to innovation, excellence, and environmental responsibility propels us forward in our journey to becoming the most customer-centric and sustainable engine-focused MRO worldwide.

Working with a broad network of partners and business development offices across Europe, the USA, Asia, and the Middle East, we offer comprehensive, fully customized solutions for the Maintenance, Repair, and Overhaul of aircraft engines, airframes, and components sales. We also provide impeccable technical support to over 500 customers worldwide. Our mission: We safely power your flight.

As an IT Onsite Engineer, you will deliver high-quality onsite support across operational, production, and office environments, ensuring stable and continuous IT workplace services and local infrastructure, and, where applicable, OT systems. As the hands-on support presence at the site, your role will involve timely interventions, support for business-critical systems, and close collaboration with central IT teams, external partners, and production stakeholders. You will also be responsible for IMACD activities and related onsite services, helping to minimize downtime and maintain reliable service continuity across Zurich and other sites.

Your Tasks

• Provide advanced onsite support for digital workplace and IT/OT environments, including hardware, peripherals, industrial PCs, local special software, and collaboration tools, along with executing break-fix tasks, device commissioning, component swaps, and warranty handling.
• Resolve onsite incidents and service requests that cannot be solved remotely, ensuring stable operations across interconnected IT and OT systems.
• Perform IMACD and JLM (Joiner-Mover-Leaver) activities across all relevant onsite IT/OT assets, supporting installation, testing, maintenance, migrations, rollouts, and general infrastructure changes.
• Collaborate with vendors, third-party specialists, system integrators, and central 1st/2nd/3rd-level support teams, coordinating onsite interventions and maintaining clear communication with all parties involved.
• Ensure accurate documentation and asset management, including special peripherals, local systems, CMDB entries, solution inventories, and high-quality ITSM ticket handling in ServiceNow.

Your Profile

• Completed IT apprenticeship (Informatiker EFZ, ICT-Fachmann EFZ) or equivalent practical IT education.
• Proficient in Microsoft 365 and Azure Cloud environments.
• Familiarity with cybersecurity standards and operational security practices.
• Hands-on experience with industrial PCs (IT/OT), embedded systems, and legacy technologies.
• Excellent troubleshooting, analytical, and communication skills.
• Independent, structured, and pragmatic working approach with strong problem-solving ability.
• Fluent in German (required) and English.

We Offer

We provide an attractive position in a global and dynamic company. With competitive employment conditions, you will have the opportunity to develop both professionally and personally. Our benefits system is designed with our people’s best interests in mind, aiding in everyday life and various situations. To learn more about our benefits, please visit our website: www.srtechnics.com/careers/employee-benefits.

Apply online using the form below. Only applications matching the job profile will be considered.

For other inquiries, please contact us at: globalrecruitment@srtechnics.com.

Please note that due to Swiss immigration regulations, we currently only consider applicants holding an EU passport, Swiss passport, or a Swiss working permit.