IT Onsite Engineer / IT Onsite Engineeress

About Us

We are a world-leading Engine MRO service provider, headquartered in Zurich, Switzerland, with over 90 years of operational experience. Our unwavering dedication to innovation, excellence, and environmental responsibility propels us forward on our journey to becoming the leading, most customer-centric, and sustainable Engine-focused MRO worldwide.

Working with an extensive network of partners and business development offices in Europe, the USA, Asia, and the Middle East, we offer comprehensive, fully customized solutions for the Maintenance, Repair, and Overhaul of aircraft engines, airframes, and components sales business including impeccable technical support to over 500 customers worldwide. Our mission: We safely power your flight.

Position Overview

As an IT Onsite Engineer in Switzerland, you will provide high-quality onsite support across operational, production, and office environments, ensuring stable and continuous IT workplace services, local infrastructure, and, where applicable, OT systems. As the hands-on support presence at the site, this role will deliver timely onsite interventions, support business-critical systems, and collaborate closely with central IT teams, external partners, and production stakeholders. Responsibilities will also include IMACD activities and related onsite services. Through a strong onsite presence, you will help minimize downtime, ensure reliable service continuity for Zurich and other sites.

Your Tasks

• Provide advanced onsite support for digital workplace and IT/OT environments, including hardware, peripherals, industrial PCs, local special software, and collaboration tools; execute break-fix tasks, device commissioning, component swaps, and warranty handling.
• Resolve onsite incidents and service requests that cannot be solved remotely, ensuring stable operations across interconnected IT and OT systems.
• Perform IMACD and JLM (Joiner-Mover-Leaver) activities across all relevant onsite IT/OT assets, supporting installation, testing, maintenance, migrations, rollouts, and general infrastructure changes.
• Collaborate with vendors, third-party specialists, system integrators, and central support teams, coordinating onsite interventions and maintaining clear communication with all involved parties.
• Ensure accurate documentation and asset management, including special peripherals, local systems, CMDB entries, solution inventories, and high-quality ITSM ticket handling in ServiceNow.

Your Profile

• Completed IT apprenticeship (Informatiker EFZ, ICT-Fachmann EFZ) or equivalent practical IT education.
• Proficiency with Microsoft 365 and Azure Cloud environment.
• Familiarity with cybersecurity standards and operational security practices.
• Hands-on experience with industrial PCs (IT/OT), embedded systems, and legacy technologies.
• Excellent troubleshooting, analytical, and communication skills.
• Independent, structured, and pragmatic working approach with a strong problem-solving ability.
• Fluent in German (required) and English.

We Offer

We provide an attractive position in a global and dynamic company. With competitive employment conditions, you will have the opportunity to develop both professionally and personally. Our benefits system is designed with our people’s best interest in mind to aid in everyday life and situations. Explore our benefits on our website by clicking below: www.srtechnics.com/careers/employee-benefits

Apply online using the form below.

Only applications matching the job profile will be considered.