IT Onsite Engineer / IT Onsite Engineeress

About Us

We are a world-leading Engine MRO service provider, headquartered in Zurich, Switzerland, with over 90 years of operational experience. Our unwavering dedication to innovation, excellence, and environmental responsibility propels us forward on our journey to becoming the leading, most customer-centric, and sustainable engine-focused MRO worldwide.

Working with an extensive network of partners and business development offices in Europe, the USA, Asia, and the Middle East, we offer comprehensive, fully customized solutions for the Maintenance, Repair, and Overhaul of aircraft engines, airframes, and component sales. Our impeccable technical support serves over 500 customers globally. Our mission is simple: We safely power your flight.

Position Overview

As an IT Onsite Engineer in Switzerland, you will provide high-quality onsite support across operational, production, and office environments, ensuring stable and continuous IT workplace services, local infrastructure, and applicable OT systems. As the hands-on support presence at the site, you will deliver timely onsite interventions, support business-critical systems, and collaborate closely with central IT teams, external partners, and production stakeholders. Your responsibilities will also include IMACD activities and related onsite services. Through a strong onsite presence, you will help minimize downtime, ensure reliable service continuity, and maintain effective communication across Zurich and other sites.

Your Tasks

• Provide advanced onsite support for digital workplace and IT/OT environments, including hardware, peripherals, industrial PCs, local special software, and collaboration tools, as well as executing break-fix tasks, device commissioning, component swaps, and warranty handling.
• Resolve onsite incidents and service requests that cannot be solved remotely, ensuring stable operations across interconnected IT and OT systems.
• Perform IMACD and JLM (Joiner-Mover-Leaver) activities across all relevant onsite IT/OT assets, supporting installation, testing, maintenance, migrations, rollouts, and general infrastructure changes.
• Collaborate with vendors, third-party specialists, system integrators, and central 1st/2nd/3rd-level support teams, coordinating onsite interventions and maintaining clear communication with all parties involved.
• Ensure accurate documentation and asset management, including special peripherals, local systems, CMDB entries, solution inventories, and high-quality ITSM ticket handling in ServiceNow.

Your Profile

• Completed IT apprenticeship (Informatiker EFZ, ICT-Fachmann EFZ) or equivalent practical IT education.
• Good skills and proficiency with Microsoft 365 and Azure Cloud environments.
• Familiarity with cybersecurity standards and operational security practices.
• Hands-on experience with industrial PCs (IT/OT), embedded systems, and legacy technologies.
• Excellent troubleshooting, analytical, and communication skills.
• Independent, structured, and pragmatic working approach with strong problem-solving ability.
• Fluent in German (mandatory) and English.

What We Offer

We offer an attractive position in a global and dynamic company. With competitive employment conditions, you will have the opportunity to develop both professionally and personally. Our benefits system is designed with our people’s best interests in mind, aiding in everyday life and situations. For a comprehensive overview of our benefits, please visit our website: www.srtechnics.com/careers/employee-benefits.

Apply online using the form below. Only applications matching the job profile will be considered.

For additional inquiries, please contact us at: globalrecruitment@srtechnics.com.

Please note that, due to Swiss immigration regulations, we currently only consider applicants holding an EU passport, Swiss passport, or a Swiss working permit.