Night Auditor / Night Auditoress

Join Our Team as a Receptionist at Mama Shelter Zürich!

Become a vital part of the vibrant team at Mama Shelter Zürich, where you'll serve as the warm face welcoming our guests! Your role is essential in ensuring a smooth and delightful experience, making every moment unforgettable for those who stay with us.

Your Mission

As the first point of contact for our guests, you play a crucial role in shaping their initial impressions. Your welcoming presence and engaging personality will ensure that every guest feels at home.

• Welcome guests upon arrival and provide personalized hospitality.
• Communicate fluently in English and German; proficiency in additional languages is a plus.
• Handle check-ins and check-outs for both individual guests and groups.
• Manage last-minute bookings and respond to guest inquiries through phone and in-person interactions.
• Gather and communicate guest feedback or concerns to your manager effectively.
• Oversee payments, maintain cash register accuracy, and ensure all accounts are organized.
• Serve as a Mama ambassador, showcasing our shop, restaurant, and events.
• Share local tips and recommendations creatively on mirrors throughout the hotel.

You are the guardian of the perfect guest experience, and we would not have it any other way!

Application Information

Ready to brighten the day at Mama Shelter Zürich? We can't wait to meet you! Apply online using the form below. Please note, only applications matching the job profile will be considered.