Media Operations Coordinator - Technical Support (M/F)

Join Our Team as a Technical Support Specialist

We have established ourselves as a leader in the world of professional automatic coffee machines by developing innovative solutions in extraction methods and quality control for coffee products. We are currently seeking a dedicated Technical Support Specialist to enhance our operations.

Profile

• Education: Commercial CFC with technical affinity or Technical CFC with an interest in administration and media content.
• Languages: French (C2) and English (B2 - written); any additional language is an asset.
• IT Skills: Proficiency in IT tools, with a strong background in video editing software and content management.

Main Responsibilities

• Ticket Triage & First Response: Support the team by managing the initial triage of incoming tickets, addressing non-technical requests such as part number identification, documentation, and general inquiries.
• Telemetry & Asset Administration: Oversee the day-to-day management of assets within the telemetry system and handle the creation and distribution of customer logins.
• Video Production & Library Management: Shoot, edit, and organize technical "how-to" videos under the guidance of experienced technicians for accuracy.
• Knowledge Base Management: Maintain the company knowledge base by writing and updating support articles to ensure access to current information.
• Operational Support: Provide administrative and logistical support to the team of trainers and technicians to ensure smooth departmental workflows.

Details

• Start Date: Immediately or to be determined.
• Type of Contract: Permanent.
• Employment Rate: 100%.
• Workplace: Sierre.
• Application Period: 16.10.26.

To be considered for this opportunity, please apply online using the form below. Please note that only applications matching the job profile will be considered.