Job Description Summary
The Executive Director, Marketing Skills and Capabilities Lead will play a pivotal role in shaping the future of marketing excellence across International Top markets and Regions. This position involves developing a comprehensive learning framework and curriculum to ensure our teams possess the cutting-edge skills necessary to excel in marketing and customer experience operations. The Lead will implement a detailed training strategy, define measurable KPIs, and monitor progress across the International landscape. Reporting to the Head of Launch Excellence & Execution, the Lead will align with business priorities and address challenges, playing a crucial role in connecting patients with innovative new medicines in our digital-first world. Join us and lead the way in Marketing Excellence!
Major Accountabilities
- Collaborate with internal and external thought leaders, as well as organizational leaders across top markets, regions, and functions, to assess and define priority capabilities, training needs, behaviors, skills, and knowledge required for Marketing Excellence.
- Develop a fit-for-future marketing capabilities framework and learning curriculum to fulfill the organization’s capability roadmap. Lead the harmonization of ongoing commercial capabilities-building efforts while leveraging best practices from various markets.
- Design and deliver impactful in-house training and a train-the-trainer program for international markets, with the potential to adapt existing approaches.
- Build and lead communities of practice and distributed teams who will serve as content experts, equally accountable for successful capability development.
- Design KPIs and benchmarks for marketing capabilities and create a roadmap for continuous improvement.
- Oversee the digital knowledge hub as a central learning platform for both above-country and in-country learnings.
- Stay abreast of external marketing capability evaluations and trends to transform the function into an agile learning organization using best-in-class methodologies and approaches.
- Create a work environment that empowers individuals to perform at their best and fosters high-performing teams.
- Serve as an active member of the leadership team, collaborating with functional leads from various departments.
Essential Requirements
- At least 12 years of experience in Marketing and Skills & Capabilities Training within a regulated industry.
- Multi-functional experience in Pharmaceutical, Healthcare, or Consumer Packaged Goods within strategic marketing and execution.
- A minimum of 7 years of experience in leading and delivering learning curriculums and solutions within a marketing organization.
- High-level understanding of training design and delivery concepts, including architecture, tools, and system environment.
- Experience leading transformational digital, data, and customer experience solutions to enhance commercial organizational capabilities.
- Experience in employee development and career pathing.
- Familiarity with local and above-country (Headquarter) marketing and commercial functions.
- A genuine curiosity and passion for marketing, with a commitment to staying updated on industry news, best practices, and emerging trends.
- Strong influencing skills at all levels of a multinational enterprise, demonstrating tact, diplomacy, and decisiveness in varied situations.
- Able to facilitate and drive change in a fast-paced, matrixed environment through robust interpersonal skills and the ability to influence individuals at all organizational levels.
- Skilled in establishing credibility and influencing diverse stakeholders in a matrix organization to drive change.
- Excellent written and oral communication skills, effectively conveying complex ideas and information to a range of audiences and stakeholders.
Desirable Requirements
- Experience in US or large market commercial environments.
- An intrapreneur who thrives in fast-paced, complex, and ambiguous environments while remaining flexible, proactive, resourceful, and efficient.
- A demonstrated sense of ownership and accountability for the collective success of the team.
- Ability to re-prioritize, pivot, and manage multiple complex projects simultaneously.
- Experience in developing and executing “Best in Class” processes at scale.
Location
This role can be based in Basel, Switzerland, or at one of our hubs for International: London, UK; Barcelona, Spain; or Dublin, Ireland.
Benefits
Explore our handbook to discover all the ways we’ll support your personal and professional growth: Novartis Life Handbook.
Commitment to Diversity & Inclusion
Novartis is dedicated to creating an outstanding, inclusive work environment and building diverse teams that reflect the patients and communities we serve.
Accessibility and Accommodation
Novartis is committed to providing reasonable accommodations for all individuals. If, due to a medical condition or disability, you require accommodation during the recruitment process or need more detailed information about the essential functions of a position, please contact us at inclusion.switzerland@novartis.com with your request and contact information. Please include the job requisition number in your message.
Why Novartis?
Our purpose is to reimagine medicine to improve and extend people’s lives. We aspire to become the most valued and trusted medicines company in the world, and we believe that our associates drive us each day to reach our ambitions. Become a part of this mission and join us!
Join Our Network
If this role does not align with your experience or career goals, but you wish to stay connected and learn about Novartis and our career opportunities, join the Novartis Network here.
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