Purpose of Position
You will oversee the entire hotel operation onboard, ensuring maximum guest satisfaction and fostering a pleasant working environment for all crew members. Your role includes adherence to Viking China Outbound Standards and budgets.
Assignments/Responsibilities
- Manage the entire hotel operation onboard.
- Ensure all hotel departments operate according to established standards.
- Lead and motivate the crew, with particular attention to Department Heads.
- Implement service procedures in line with company standards.
- Order stock for the hotel department, including F&B, housekeeping, and equipment.
- Maintain impeccable cleanliness, hygiene, and order in all areas of the hotel department in compliance with HACCP rules.
- Conduct final inspections and receive all supplies and deliveries for the hotel department.
- Supervise and organize the opening and closing of ships at the beginning and end of the season.
- Engage actively with guests and effectively manage any complaints.
- Participate in all onboard events and special functions.
- Be present in the galley and restaurant during meal times.
- Ensure smooth communication flow with the nautical department, onboard management, crew, and the Head Office in Basel.
- Provide departmental training according to the requirement profile.
- Monitor cost control and adherence to all set budgets.
- Conduct daily analysis of debts in collaboration with the Receptionist/Night Auditor.
- Perform stock takes and inventory following company procedures.
- Actively participate in loadings.
Qualification Profile
- Graduated education within the hotel industry, preferably from a hotel management school (tertiary degree in hotel management with an emphasis on F&B operations is preferred).
- Several years of professional management experience in a similar role within the luxury hotel industry, preferably in the cruise sector.
- Exceptional management, organizational, and communication skills.
- Guest-focused, stress-resistant, calm under pressure, team player with a positive demeanor.
- Open-minded and flexible with strong social and intercultural competencies, along with a good understanding of Chinese culture, etiquette, and behavior in social and business contexts.
- Excellent Mandarin skills and good English proficiency (both written and verbal); knowledge of additional languages (e.g., German) is an advantage.
- Ability to work independently, with good computer skills.
Apply online using the form below. Please note that only applications matching the job profile will be considered.