Manager of Parts Repair Customer Services / Manageress of Parts Repair Customer Services

Company Overview

We are a world-leading Engine MRO service provider, headquartered in Zurich, Switzerland, with over 90 years of operational experience. Our unwavering dedication to innovation, excellence, and environmental responsibility propels us forward on our journey to becoming the most customer-centric and sustainable Engine-focused MRO worldwide.

Working with an extensive network of partners and business development offices in Europe, the USA, Asia, and the Middle East, we offer comprehensive, fully customized solutions for the Maintenance, Repair, and Overhaul of aircraft engines, airframes, and components sales business, including impeccable technical support to over 500 customers worldwide. Our mission: We safely power your flight.

Position Overview

As a Manager Parts Repair Customer Services, you will be accountable for leading the Parts Repair Customer Services team and overseeing the commercial management of customers, from parts induction to cash collection. You will work closely with your superior to achieve the company's revenue targets for the assigned customers.

In this role, you will develop and expand customer relationships in line with SR Technics strategies and support sales activities for the assigned accounts. You will manage the team resources and foster the development of the account management team.

You will be the first point of escalation within the account management team for daily operational tasks, team organization, customer complaints, and will serve as the main contact for internal stakeholders. Additionally, the Manager - Parts Repair Customer Services will manage their own key accounts.

Your Tasks

• Manage daily operations of the Parts Repair Customer Services team, including resource distribution, vacation planning, account allocation, escalation of operational topics, and customer disputes.
• Lead weekly Operations Meetings with Shop CoE/Workcenters to communicate the status of repair orders and ensure timely updates to the Parts Repair Customer Services team and customers.
• Promote a customer-centric attitude within the Parts Repair team in all interactions.
• Address escalation issues and provide recommendations to the head of the business unit as necessary.
• Develop and revise account management processes in accordance with SR Technics strategies.
• Initiate continuous improvement projects to enhance efficiency and reduce waste within the team.
• Encourage information sharing among the team members, customers, and internal stakeholders.
• Monitor team KPIs and implement actions for improvement.
• Develop and coach the team on commercial aspects of the role.
• Manage repair orders to meet contractual obligations according to existing processes.
• Organize customer visits, including business review meetings and negotiations for upcoming orders.

Your Profile

• Strong leadership and analytical skills with a solution-oriented approach.
• Excellent communication and presentation abilities.
• Bachelor's degree in engineering or business administration, with a solid understanding of financial and commercial aspects.
• Technical knowledge of engine parts repair and overhaul processes, including costing and pricing methodologies.
• Core competencies in business economics, commercial affairs, and financial modeling or supply chain management.
• Significant experience (3+ years) in customer-related and leadership positions within the MRO aviation industry.
• Commitment to continuous learning and self-development.
• Strong commercial background complemented by excellent communication skills.
• Ability to work under pressure, with flexibility, creative thinking, and innovation.

What We Offer

We provide an attractive position in a global and dynamic company. Our competitive employment conditions offer opportunities for both professional and personal development. Our benefits system is designed with our employees’ best interests in mind to aid in everyday life.

For further details about our benefits, please visit our website: www.srtechnics.com/careers/employee-benefits.

Application Process

If you wish to apply for this position, please apply online using the form below.

Only applications matching the job profile will be considered.

Contact Us

For other inquiries, please reach out to us at: globalrecruitment@srtechnics.com.

Please note that due to Swiss immigration regulations, we only consider applicants holding an EU passport, Swiss passport, or a Swiss work permit.