Join Our Team at a Leading Engine MRO Service Provider
We are a world-leading Engine MRO service provider, headquartered in Zurich, Switzerland, with over 90 years of operational experience. Our unwavering dedication to innovation, excellence, and environmental responsibility propels us forward on our journey to becoming the most customer-centric and sustainable engine-focused MRO worldwide.
Working with an extensive network of partners and business development offices in Europe, the USA, Asia, and the Middle East, we offer comprehensive, fully customized solutions for the Maintenance, Repair, and Overhaul of aircraft engines, airframes, and components, including impeccable technical support to over 500 customers worldwide. Our mission: We safely power your flight.
Position Overview: Manager Parts Repair Customer Services
As a Manager Parts Repair Customer Services, you will lead the Parts Repair Customer Services team and oversee the commercial management of customers, ensuring the fulfilment of relevant contractual obligations from parts induction to cash collection. You will work closely with your superior to achieve the company’s revenue targets for assigned customers.
Your responsibilities will also include developing, retaining, and appropriately expanding customer relationships in line with SR Technics strategies, while supporting sales activities in terms of new initiatives for assigned accounts.
You will be responsible for:
- Timely and proactive solutions provisioning, handling and escalating commercial matters, and overseeing key performance measures of assigned accounts.
- Management of team resources and the development of the account management team.
- Being the first point of escalation within the account management team for daily operational tasks, team organization, customer complaints, and remaining the focal point of contact for internal stakeholders.
- Managing your own key accounts as a member of the Parts Repair Customer Services team.
Your Tasks
- Manage the daily operations of the Parts Repair Customer Services team, including resource distribution, vacation planning, and assisting with new account allocation.
- Lead the Weekly Operations Meetings with Shop CoE / Workcenters to provide information on the status of repair orders in the shop.
- Communicate effectively with the Parts Repair Customer Services team and ensure timely communication with customers.
- Promote a customer-centric attitude within the Parts Repair team in all dealings with customers and internal stakeholders.
- Resolve necessary escalation issues and provide recommendations to the head of the business unit as required.
- Develop, improve, and revise account management processes as necessary in accordance with SR Technics strategies.
- Foster continuous improvement and efficiency within the team, leading initiatives to identify and implement changes.
- Monitor the KPIs for the team and implement necessary actions for improvement.
- Coach and develop the team in the commercial aspects of the role.
- Manage repair orders to fulfil contractual obligations in accordance with existing processes.
- Organize customer visits, including business review meetings, negotiations for upcoming orders, and clarification of contractual amendments.
Your Profile
- Strong leadership and analytical skills with a solution-based approach.
- Excellent communication and presentation skills.
- Bachelor's degree in engineering and/or business administration with a strong understanding of financial and commercial aspects.
- Technical knowledge of engine parts repair and overhaul processes, including costing, pricing methodologies, and logistics.
- Core competencies in business economics, commercial affairs, financial modeling, or supply chain management.
- A minimum of 3 years of experience in customer-related and leadership positions within the MRO Aviation Industry is preferred.
- A commitment to continuous learning and self-development.
- A strong commercial background combined with effective communication and presentation abilities.
- Ability to work under pressure with flexibility, creativity, and innovative thinking.
What We Offer
We offer an attractive position in a global and dynamic company. With competitive employment conditions, you will have opportunities for both professional and personal development. Our benefits system is tailored to meet the best interests of our employees and is designed to support everyday life and situations. Discover more on our website:
www.srtechnics.com/careers/employee-benefits
Apply online using the form below.
For any inquiries, please contact us at: globalrecruitment@srtechnics.com
Please note that only applications matching the job profile will be considered.
Due to Swiss immigration regulations, we currently only consider applicants holding an EU passport, Swiss passport, or a Swiss working permit.