Manager - End-User Technology / Manageress - End-User Technology

Location: Geneva

Who is Sonar?

Sonar helps prevent code quality and security issues from reaching production while amplifying developers' productivity in concert with AI assistants and improving the developer experience through streamlined workflows. With our comprehensive analysis of all code—whether written by internal teams, generative AI, or third parties—we contribute to creating more secure, reliable, and maintainable applications.

Rooted in the open source community, Sonar’s solutions support over 30 programming languages, frameworks, and infrastructure technologies. Today, we are trusted by over 7 million developers worldwide, including teams from the DoD, Microsoft, NASA, MasterCard, Siemens, and T-Mobile.

At Sonar, we believe in developing exceptional products that are backed by outstanding internal teams and a strong culture. Our commitment to our company, users, each other, and our open source community reflects our high standards. We uphold values of positivity, dedication, thoughtfulness, empathy, and passion in our daily actions.

We make decisions deliberately with high clarity of intention while maintaining a sense of urgency and operational efficiency. We function collectively as One Team to achieve our goals. At Sonar, CODE is not just an acronym—it’s a mindset that defines our daily operations.

Why You Should Apply

At Sonar, we are a group of brilliant, motivated, and driven professionals dedicated to empowering developers to build better and faster. Our solutions continuously enhance code quality and security while minimizing developer toil, allowing them to focus on what they love. We tackle problems at their source, whether they arise from developer-written, AI-generated, or third-party code.

We foster a dynamic culture with employees worldwide, with hub offices in the USA, Switzerland, the UK, Singapore, and Germany. Team members should feel proud of the products they work on, energized by their peers, and excited about our mission to supercharge developers.

The Impact You Will Have

As the Manager of Global End-User Technologies, you will own the strategy and daily execution of Sonar's global helpdesk functions across all offices and remote locations. You will transform end-user support from a reactive ticket queue into a data-driven operation, where the metrics you define directly influence quarterly IT priorities.

Your role will involve balancing immediate support needs with longer-term strategic goals to ensure that every member of our growing global workforce has a reliable and frictionless technology experience to perform at their best. This position is ideal for a leader with deep experience in end-user technologies and a proven track record of building a high-performing global support team.

What You Will Do Daily

• Plan, prioritize, and assign daily support work for your team while balancing real-time user needs with quarterly strategic goals.
• Define and own operational metrics grounded in industry standards, using data to drive prioritization decisions.
• Develop direct reports through coaching and regular feedback, cultivating a high-performing global support team.
• Create and maintain the team's operational plan and standards, ensuring alignment with broader IT Operations goals.
• Communicate expectations, status, and escalations clearly to your team and cross-functional stakeholders.
• Identify recurring issues and systemic gaps, presenting solutions to reduce ticket volume and enhance the employee experience.
• Engage proactively with colleagues in Infrastructure, Security, and Engineering to resolve cross-functional dependencies.

The Experience You Will Need

• 5-8 years of proven experience managing a global or multi-site helpdesk or end-user support team.
• A track record of defining operational metrics and using data to prioritize work based on strategic impact.
• Experience creating and executing operational plans that align daily support work with quarterly and annual goals.
• Strong people leadership skills with the ability to develop and coach direct reports effectively.
• Familiarity with Atlassian products and ITSM platforms (e.g., Jira Service Management, Confluence).
• Experience using or developing AI tools to surface actionable insights or reduce end-user friction.
• A clear and empathetic communicator capable of managing expectations across technical and non-technical audiences.
• Comfort operating in a fast-paced, globally distributed environment with a hybrid work model.

Why You Will Love It Here

Our distinct culture and mission set us apart. We value respect and kindness and embrace the opportunity to learn from failures. At Sonar, great people make for a great company. We emphasize both people skills and technical skills while maintaining a friendly environment, driven by passionate leaders in our fields.

We offer a flexible work policy, allowing three days in-office and two days of remote work each week for employees near our office locations, with complete remote operations in some locations like Dubai, India, Japan, and Australia.

With a growth mindset, we prioritize continuous learning and development, believing it is vital to our success. As leaders in our industry, our products and services are as strong as our internal teams.

We foster transparency through regular meetings, and communication about our organization's growth and success.

Benefits of Working with Sonar

• Generous time-off policy with 27 PTO days for Geneva-based employees, plus additional days based on seniority and circumstances.
• A pension contribution of 60% of the total cost; saving allocations between 13.5% to 15.5% of your base salary.
• Sustainable commuting options, including carpooling and reimbursement of 60% of the annual transportation subscription.
• A global workforce with employees from over 20 countries representing more than 35 unique nationalities.
• An annual kick-off event in various locations worldwide to build relationships and set company goals.

We Value Diversity, Equity, and Inclusion

At Sonar, we recognize that our diversity is our strength. As a global company, we respect and value various backgrounds, perspectives, and cultures. Our commitment to fostering a diverse and inclusive work environment ensures everyone feels valued and empowered to contribute their best. We are proud to be an equal opportunity employer, welcoming qualified applicants regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

All employment offers at Sonar are contingent upon the results of a comprehensive background check and reference verification prior to the start date. Please note that we do not currently support visa candidates in the US. Only applications matching the job profile will be considered. Apply online using the form below.