Join Our Team as a Maître de Lounge in Zurich
Become a Maître de Lounge in Zurich and immerse yourself in the essence of Swiss hospitality. Lead our premium lounges, ensuring exceptional service, smooth operations, and creating memorable guest experiences. Join us in delivering the highest standards of hospitality and crafting unforgettable moments for our valued guests.
Key Responsibilities
- Represent Swiss International Air Lines by welcoming and assisting our premium guests, ensuring top-notch service and product quality.
- Engage with guests to gather feedback and identify opportunities for continuous improvement.
- Manage relationships with operational partners to facilitate seamless collaboration.
- Act as a role model for lounge staff, providing guidance and support.
- Oversee service levels, ensuring compliance with SLAs concerning customer service, food & beverage, cleanliness, and infrastructure.
- Lead weekly operations meetings with service partners to review incidents and define improvements.
- Implement new procedures, processes, and product enhancements to elevate guest experience.
- Conduct training sessions for our service partners to ensure excellence in service delivery.
- Perform quality audits, report findings, and initiate corrective actions as necessary.
Qualifications
- Degree in hospitality management or a related field, with a minimum of two years of experience in the airline, hospitality, travel, or event management industry.
- Strong interpersonal and communication skills to effectively engage with guests and partners.
- Exceptional customer focus, professionalism, and reliability.
- Solution-oriented mindset with a proactive approach to challenges.
- Ability to thrive under pressure in a fast-paced environment.
- Demonstrated leadership qualities, acting as a role model for staff and partners.
- Flexibility to work shifts, weekends, and holidays, with occasional travel.
- Professional appearance and strong etiquette, confidently representing SWISS.
- Fluent in German and English, with a basic knowledge of French.
- Proficient in MS Office with valid Driver’s License required.
Details
- Type of Contract: CLA
- Employment Level: 100%
- Department: Ground Operations Switzerland
- Workplace: Zurich, Airport
- Starting Date: May 01, 2025, or upon agreement
Apply online using the form below. Please note that only applications matching the job profile will be considered.