Job Overview
You will ensure the highest level of guest satisfaction while coordinating all shore excursion activities and entertainment programs. Additionally, you will communicate with our partners on the shore and ensure compliance with the product manual and all included programs and services. As a leader of the Travel Concierge team, you will train and supervise their performance as translators, local guides, and Viking ambassadors.
Your Responsibilities / Tasks / Duties
- Organization of embarkation and disembarkation
- Ensuring smooth operation of transfers to and from the vessel
- Coordination of the airport representative and assistance with guest travels
- Handling and filing of cruise documentation, cruise reports, and daily programs
- Managing and filing vendor vouchers and onboard bookings
- Organizing guest information documents (city maps, brochures, handouts)
- Organizing and presenting Welcome Briefings and guest entertainment (games, lectures, presentations) according to the cruise layout
- Responsible for all public announcements, including bridge commentary
- Receipt and handling of guest complaints and private guest excursions; offering advice on food, restaurants, shopping, and activities during free time
- Desk hours according to the cruise layout
- Overall coordination of all excursions and the Travel Concierge team
- Liaising with local suppliers to reconfirm reservations, buses, and guides
- Instructing and briefing local guides prior to shore excursions
- Guiding guests in designated cities and providing historically enriching information
- Translating for local guides on assigned excursions
- Controlling and monitoring the implementation and quality of the excursions
Qualification Profile
- Graduated education within the hotel or tourism industry
- Minimum of 3 years professional experience in a management position or tour guidance
- International experience or experience in the luxury hotel or ship industry is an asset
- Excellent Mandarin (as a first language) and fluent in English, both verbal and written; other languages such as German or French are an asset
- Service-oriented and guest-focused behavior and attitude
- Ability to work independently
- Strong team building and teamwork skills
- Ability to oversee and manage a team of at least 8 Travel Concierges
- Profound computer knowledge
- Excellent management, organizational, and communication skills
- Positive personality with a friendly and neat appearance
- High stress resistance and flexibility
- Experience in public speaking and delivering historical presentations
- Administrative skills, including managing the financial aspects of the shore excursion department
Apply online using the form below. Please note that only applications matching the job profile will be considered.