Key Account Manager / Key Account Manageress

About Us

Loft Dynamics AG is the global leader in virtual reality (VR) flight training and the first company with VR simulators qualified by both the FAA and EASA. Trusted by industry giants such as Alaska Airlines, Airbus Helicopters, and the Los Angeles Police Department, we cater to the full aviation ecosystem—spanning commercial airlines, eVTOLs, diverse helicopter operators, schools, OEMs, governments, and regulators.

Our mission is to make pilot training safer, more accessible, affordable, and scalable than ever before. We produce full-motion VR simulators for helicopters, airlines, and eVTOLs that are ten times smaller and significantly more cost-effective than legacy simulators. Additionally, we offer a connected suite of solutions that integrate our simulators worldwide, including at-home training kits, virtual instruction from the world’s top pilots, and AI-driven training intelligence. Loft Dynamics is leading a global paradigm shift in pilot training, powering the next generation of highly skilled pilots.

About the Role

We are seeking a Key Account Manager who will take ownership of the customer relationship from the contract signature onward. As the primary point of contact for our customers, you will drive a seamless and consistent experience while coordinating cross-functional teams to ensure successful delivery and long-term satisfaction.

Your role will involve maintaining visibility of contractual commitments, fostering strong customer partnerships, supporting retention initiatives, and systematically capturing customer and market feedback to help shape our products, services, and business strategy.

Key Responsibilities

• Plan and manage the timeline for every signed contract to onsite delivery; confirm scope, milestones, stakeholders, and communication channels during the kick-off.
• Ensure all executing functions are briefed on contract scope, deliverables, obligations, and relevant customer requirements before execution starts.
• Maintain a stakeholder map for each account on both the customer and Loft sides, building strong relationships with relevant stakeholders.
• Guide the customer through onboarding to the product, services, and Loft collaboration model.
• Monitor account health, retention, and escalations; act as the first escalation point for the assigned account.
• Manage renewals and identify opportunities for cross-selling, upgrades, and service contracts.
• Keep account and contract information complete in the CRM; capture requirements, pain points, usage feedback, and contractual obligations in a structured format.
• Classify relevant customer requirements and provide them to the Head of KAM as input for the consolidated customer and market evidence base, aiding in commercial and product-related decisions.

Travel Requirement

30%-50%

Background and Skills

• BSc in industrial engineering, aeronautics, business administration, or a similar field.
• 5+ years of experience in the aviation field in Key Account Management, Customer Success, Contract Management, or a related commercial role, ideally in a complex B2B environment.
• Proven track record of managing strategic customer relationships and complex contracts throughout the post-signature lifecycle, driving customer satisfaction and retention.
• Strong commercial and contractual acumen, including renewals, service agreements, upselling, cross-selling, negotiations, and account growth.
• Excellent stakeholder management and communication skills, with the ability to lead intercultural and cross-functional teams, manage escalations, and build trusted partnerships.
• Highly organized and customer-focused, with a structured approach to CRM, account planning, contract documentation, and balancing customer needs with business objectives.
• Fluent in both German and English; proficiency in additional languages is an advantage. Comfortable working in a fast-growing environment and shaping new processes and ways of working.

Why Join Us?

We offer a modern and flexible working environment equipped with the latest development tools, exciting challenges, and future-oriented career opportunities.

If you are interested, apply online using the form below. Please note that only applications matching the job profile will be considered. We look forward to getting to know you!