Junior IT Support Technician / Junior IT Support Technicianess

Join Our Community at Inter-Community School Zurich (ICS)

At the Inter-Community School Zurich (ICS), we are more than just a school – we are a thriving community where everyone feels welcome. For over six decades, ICS has proudly provided exceptional education as Switzerland’s oldest international school and a leading IB World School. Nestled 10 km from Zurich’s old town in the picturesque village of Zumikon, we enjoy the tranquility of nature while remaining closely connected to the city’s vibrant heart. We are dedicated to fostering an environment where both students and staff can flourish and reach their full potential.

Position: Junior IT Support Technician

We are seeking a motivated and service-oriented Junior IT Support Technician to join our team, providing day-to-day technical support to our students, faculty, and staff. This role is ideal for individuals at the beginning of their IT careers who enjoy problem-solving, helping others, and engaging with a diverse range of technologies. Your responsibilities will encompass user support, device management, school systems, networking, and audio/visual equipment.

Working closely with the ICT Operations Manager and a dynamic team of four, you will have the opportunity to enhance your technical skills, engage in IT projects, and gain invaluable experience in a collaborative setting. This entry-level position offers hands-on exposure to a wide array of IT systems.

Your Responsibilities

• Provide first-line support to end users for device hardware, printers, audio/visual equipment, user access, software, core school applications, and network issues.
• Assist with basic configuration and troubleshooting of the school’s network, Wi-Fi, and firewall.
• Help maintain IT infrastructure, including Active Directory, Microsoft 365, Google Workspace, and file systems.
• Manage school devices, including inventory and enrollment.
• Coordinate with external service providers as required.
• Record and track support requests effectively.
• Resolve incidents and service requests in line with service level objectives.
• Support school events related to audio/visual equipment.
• Facilitate the onboarding and offboarding of students and staff.
• Collaborate on IT projects under the direction of the ICT Operations Manager and contribute to higher-level initiatives.
• Ensure compliance with IT security, data protection, and school IT policies.
• Perform other IT-related tasks as necessary.

Your Qualifications

• 1–2 years of experience in IT support or a similar technical role.
• Familiarity with networking concepts, including TCP/IP, DNS, DHCP, and firewalls.
• Experience with Apple devices, such as iPads and Macs.
• Exposure to Jamf Pro or another Mobile Device Management (MDM) solution is a plus.
• Understanding of IT infrastructure components, including Active Directory, Windows, and Microsoft 365.
• Strong problem-solving and troubleshooting abilities, with a service-oriented mindset.
• Effective communication skills in English; German language skills are an asset.
• Capability to work collaboratively within a small, multicultural team.
• A strong eagerness and motivation to learn and grow professionally.
• Experience within a school or educational environment is an advantage.

What We Offer You

• 30 days of holiday per year, plus the days between Christmas and New Year.
• Hybrid work model (up to 2 days per week of remote work, based on operational needs).
• Free parking on campus.
• Attractive pension contributions and social benefits.
• A supportive, international, and open-minded working environment.
• Opportunities for training and professional development.
• A meaningful role contributing directly to the success of teachers, students, and our community.

At ICS, we embody qualities of humility, welcoming spirit, commitment, and resilience. We operate as agile, growth-minded teams that turn ideas into meaningful impact, always placing our students at the center of our efforts.

Next Steps

If you believe this opportunity aligns with your professional aspirations and you wish to contribute with purpose, apply online using the form below. Please note that only applications matching the job profile will be considered.

We look forward to receiving your application!