About the Role
As a Junior IT Supporter, you will serve as the primary point of contact for daily IT requests. You'll assist our team in maintaining seamless system operations while gaining valuable experience on the job.
Work Tasks
- Handling Tickets: Receive, sort, and respond to basic IT support requests in our Partner's system (Service Desk Plus).
- Fixing Errors: Investigate error reports from tickets and resolve issues directly within the system.
- Managing Permissions: Establish user accounts and oversee access rights in our Partner's ERP system (Microsoft Business Central).
- Data Maintenance: Review, update, and maintain clean and accurate master data.
- Assisting in IT Projects: Support the team with minor tasks during our ongoing large-scale system migration.
Must-Haves
- Language & Location: Proficient English skills and currently residing in Switzerland.
- Mindset: A strong interest in IT, natural curiosity, and a growth mindset.
- Tech Basics: Comfortable using Microsoft tools and confident navigating an ERP system.
- An Open and Social Personality: Excellent interpersonal skills and the ability to work collaboratively.
Good-to-Haves
- First Tools: Basic knowledge of Microsoft Business Central or Service Desk Plus.
- Background: Academic background in Business Informatics (Wirtschaftsinformatik) or a related technical field.
- IT Core: A solid general understanding of ERP systems and basic IT support principles.
Benefits
- Excellent learning opportunities
- Real career growth potential
- Flat hierarchies
- An energetic and lively team
- Flexible working hours
- Hybrid work options (Home office & office)
Application Process
To apply, please use the form below. Only applications matching the job profile will be considered.
Do You Have Questions About This Position?
If you have any inquiries, please contact our recruitment team at zurich@academicwork.ch and include the job ID RL2PCN in your email.