Junior IT Support Engineer / Junior IT Support Engineeress

Exciting Career Opportunity as a Junior IT Support Engineer

Oryctérope Transalpin Sàrl, a dynamic company within the TransMarket Group, offers a unique employment opportunity set in the stunning Swiss Alps. Our organization operates at the intersection of finance, mathematics, and technology, focusing on the development and enhancement of proprietary trading strategies.

We are searching for a Junior IT Support Engineer who possesses strong problem-solving skills, meticulous attention to detail, and a focus on automating IT infrastructure. When you join our office, you will engage in continuous learning and leverage your growing expertise to foster innovation within a friendly "work hard, play hard" culture. As part of a vibrant team, you will have the opportunity to contribute and collaborate on software and hardware support challenges while building a rewarding IT career in beautiful Valais, Switzerland.

Responsibilities

• Serve as the first responder on the IT support queue, triaging incoming requests and resolving common issues
• Support end users with third-party trading applications, including installation, upgrades, and basic connectivity checks, while escalating application and platform issues to senior colleagues
• Manage the lifecycle of office and workstation equipment, including provisioning, imaging, configuration, troubleshooting, replacement, and decommissioning
• Administer end-user accounts, access rights, and software licenses (e.g., AD groups, password/MFA resets, SaaS and AI-tool seats)
• Provide in-person support for workstation, peripheral, and hardware issues
• Assist with hands-on datacenter work, including cabling, racking, cleaning, and replacement of UPS batteries, power supplies, and failed components
• Maintain up-to-date internal documentation of processes and best practices, as well as document new procedures
• Assist in monitoring infrastructure and identifying software and hardware issues
• Progressively automate repetitive tasks (imaging, provisioning, onboarding) with guidance from the team
• Coordinate with third-party vendors and suppliers on repairs and deliveries

Requirements

• IT-related education or experience
• Good manual skills and a willingness to perform physical work – including cabling, racking, and hardware replacement (Dell, HP, Cisco)
• Basic familiarity with Linux (command line, file system, services) - Debian
• Basic Windows troubleshooting knowledge (AD concepts, logs, services)
• Willingness to learn scripting (Python, Bash) - we value the automation of repetitive work
• Proficiency in English; French is a plus
• Reliable, detail-oriented, and proactive in asking questions

This position requires physical presence and is fully on-site (no remote work).

This opportunity allows you to apply your creative problem-solving skills to a diversified IT infrastructure while joining an entrepreneurial team within the TransMarket Group of Companies. If you believe you are a good fit for this role, please apply online using the form below. Please note that only applications matching the job profile will be considered.