Job Opportunity: Junior IT Support Engineer
Oryctérope Transalpin Sàrl presents a unique employment opportunity in the picturesque Swiss Alps. As a proud member of the TransMarket Group, Oryctérope operates at the intersection of finance, mathematics, and technology, focusing on the development and enhancement of proprietary trading strategies.
We are seeking a motivated Junior IT Support Engineer who possesses strong problem-solving skills, meticulous attention to detail, and an automation-driven approach to IT infrastructure.
At our office, you will engage in continuous learning and apply your growing expertise to foster innovation in a friendly, “work hard / play hard” culture. As part of a dynamic team, you’ll collaborate on software and hardware support issues, all while building a rewarding IT career in the stunning Valais region of Switzerland.
Responsibilities:
- Serve as the first responder for IT support requests, triaging incoming inquiries and resolving common issues.
- Assist end users with third-party trading applications, including installation, upgrades, and basic connectivity checks, while escalating complex issues to senior colleagues.
- Manage the lifecycle of office and workstation equipment, including provisioning, imaging, configuration, troubleshooting, and decommissioning.
- Administer end-user accounts, access rights, and software licenses (AD groups, password/MFA resets, SaaS, and AI-tool seats).
- Provide in-person support for workstation, peripheral, and hardware-related issues.
- Engage in hands-on datacenter work such as cabling, racking, cleaning, and replacement of UPS batteries and failed components.
- Maintain up-to-date internal documentation of processes and best practices, while also documenting new procedures.
- Assist in monitoring infrastructure and identifying potential software and hardware issues.
- Progressively automate repetitive tasks (imaging, provisioning, onboarding) with guidance from the team.
- Coordinate with third-party vendors and suppliers regarding repairs and deliveries.
Requirements:
- Education or experience in IT-related fields.
- Good manual skills and a willingness to perform physical work, including cabling, racking, and hardware replacement (Dell, HP, Cisco).
- Basic familiarity with Linux (command line, file system, services) - preferably Debian.
- Fundamental knowledge of Windows troubleshooting (AD concepts, logs, services).
- A willingness to learn scripting languages (Python, Bash); we value automation of repetitive tasks.
- Proficiency in English is required; knowledge of French is a plus.
- Demonstrated reliability, attention to detail, and a proactive approach to problem-solving.
- This position requires physical presence and is fully on-site (no remote work).
This opportunity allows you to apply your creative problem-solving skills to a diversified IT infrastructure while joining an entrepreneurial team within the TransMarket Group of Companies. If you believe you have the qualifications and enthusiasm we seek, apply online using the form below. Please note that only applications matching the job profile will be considered.