About the Role
As part of the IT Helpdesk team, you will provide Level 1 IT support to on-site and remote users. You will be involved in day-to-day technical support activities and contribute to the smooth running of IT services. This dynamic role offers exposure to a wide range of technologies and user interactions.
Work Tasks
- Provide comprehensive end-user support (first line)
- Handle incidents and service requests through a ticketing system
- Collect and analyze information to diagnose technical issues
- Escalate tickets and collaborate with other IT team members when needed
- Prepare and configure computers and mobile devices
- Install and configure software and standard IT tools
- Contribute to user guides and IT documentation
We Are Looking For
- Diploma, certification, or education in IT or a related field
- 0-2 years of experience in IT support or a similar role (Candidates with internships, traineeships, or a strong personal interest in IT are welcome)
- Good understanding of:
- Microsoft Windows environments
- Microsoft 365 and related applications
- Basic hardware, operating systems, and networking concepts
- Any exposure to SharePoint, Microsoft Entra, or Azure is a plus
Skills & Competencies
- Fluent in French and English (level C1)
- Strong communication and interpersonal skills
- Customer-oriented mindset with the ability to work with non-technical users
- Analytical thinking and structured problem-solving approach
- Well-organized, proactive, and eager to learn
- Able to work independently and within a team
- Reliable, responsible, and motivated to grow in an IT career
Application Process
Apply online using the form below. Only applications matching the job profile will be considered.
Join Academic Work
When you apply for this position, you join the many consultants at Academic Work. You will enjoy numerous benefits and have the support of a Consultant Manager as you advance in your career.
Questions About the Position?
If you have any questions, please contact the recruitment team at geneve@academicwork.ch and include the job ID 58XO3I in your email.