Swiss International Air Lines AG - May 25, 2025

Internship in Crew AI Chatbot Development (Limited to 6-8 Months, 80-100%, All Genders)
Are you passionate about airline operations and eager to manage the interests of both business and our crew members? If so, consider joining our Crew Planning team to redefine SWISS's crewing capabilities and take an industry-leading role!
Starting Date: July 1, 2025, or upon agreement
You may apply in English or German.

Facts

Location: Zürich/Kloten
Employment Level: University Internship
Function: IT
Working Time: Full-time or Part-time
Salary: CHF 2,500 gross per month for Bachelor and Advanced Federal Diploma of Higher Education students or graduates; CHF 3,000 gross per month for Master students or graduates
Publishing Date: 05-09-2025

Apply online using the form below. Only applications matching the job profile will be considered.

Tasks

In this internship, you will have the opportunity to pioneer the future of conversational AI. You will lead the project to refine and productionalize a cutting-edge chatbot that enhances customer interaction and transforms digital experiences.

Dive into the world of AI and make a significant impact for our Flight and Cabin Crew Members.

Develop a project plan including a timeline to prepare the Bot for production, ensuring that timelines and goals are met.
Integrate and optimize existing NLP capabilities for enhanced performance and improved results.
Ensure the optimal setup of existing UX/UI design elements to enhance user experience.
Develop new features and functionalities based on user feedback and project requirements.
Conduct rigorous testing to ensure seamless functionality and user satisfaction.
Document all developments, updates, and user feedback for comprehensive reporting and future reference.

Contact

Coralie Choisnet
Business Development & Performance Management
Swiss International Air Lines AG

Email Address for Inquiries: Show e-mailm">

Benefits

Subsidized parking or public transport
Company health management
25 days of annual vacation
Flight benefits
Employee and networking events
Remote working options (e.g., from home)
Flexible work hours and part-time working models
Discounts
Diversity programs

Behind the Scenes

Join SWISS

Our collective aim is to transform every customer's flight into an exceptional air travel experience. We consistently strive to go the extra mile in every aspect, worldwide. Become part of the SWISS team and immerse yourself in our captivating world, where a job can evolve into a lifelong adventure.

Requirements

HF diploma, Bachelor’s, or Master’s students or graduates (HF diploma & Bachelor’s students must have completed at least three semesters) in computer science, data science, economics, or a related field.
Strong understanding of natural language processing (NLP) concepts and integration.
A desire to work in a highly motivated team, contributing through interpersonal and social skills.
An entrepreneurial mindset, comfortable navigating complex subjects.
Familiarity with state-of-the-art software (MS 365, Power Platform, Miro, etc.) and a willingness to adapt to new tools.
Ability to thrive in a hybrid work environment, supporting the team both physically and virtually.
Proficient in English; German is a significant asset.

Company

About Swiss International Air Lines AG

It's the little differences that make working at SWISS truly enjoyable. We pride ourselves on attention to detail, quality hospitality, and an international perspective. Embracing diversity as a richness, we view each job as an experience and SWISS as a hub of inspiration. You too will be stimulated in our unique working environment, where you'll always feel: Truly SWISS ... where people matter.

Visit us at: www.swiss.com