Housekeeping Manager / Housekeeping Manageress

About Uniworld

We are a value-driven company committed to social, economic, and environmental responsibility. Specialists in luxury river and off-river travel, we take pride in creating an exceptional guest experience with warmth, professionalism, and meticulous attention to detail.

Your Life Onboard

Life onboard is shaped by the company’s unwavering commitment to excellence. Unlike large-scale passenger ships, Uniworld vessels typically carry between 100 and 160 guests, facilitating more meaningful interactions and personalized service.

Our ships foster a culture of collaboration, professionalism, and shared purpose. We support one another, welcome fresh ideas, and pursue efficiency, always keeping our mission at the heart of everything we do.

Life on the river reflects our passion for hospitality and travel. Together, we create memorable guest experiences imbued with genuine care, warmth, and elegance.

Our diverse teams are the cornerstone of our success, united by respect, accountability, and pride. We view travel as both a privilege and a responsibility, driven by a strong commitment to sustainability and a positive global impact. With adaptability, integrity, and dedication to excellence, we inspire one another to dream bigger, achieve more, and grow together.

Your Profile

Curious and forward-thinking, you embrace innovation and naturally collaborate inclusively across diverse teams. Openness and teamwork are second nature to you.

Hospitality is at your core; warm, attentive, and professionally presented, you prioritize the well-being of others and approach every task with a positive, proactive attitude.

In all that you do, you maintain a focus on quality and align your daily work with our broader company goals, contributing to shared success.

Your Responsibilities

• Welcome guests on embarkation day and escort them to their staterooms.
• Provide friendly, efficient, and professional service across all areas onboard.
• Host and socialize with guests, handling special requests and reporting complaints to the Hotel Manager.
• Ensure daily cleaning, setup, and service of staterooms following Uniworld and HACCP standards.
• Maintain ship-wide cleanliness, including flower arrangements and stateroom amenities.
• Apply the “up serve” approach to enhance guest experience and support onboard revenue targets.
• Organize and supervise cleaning of public areas and daily laundry duties for guests and crew.
• Store and maintain housekeeping supplies and equipment; assist with inventories.
• Train other departments on cleaning procedures as needed.

Specific Requirements

• Manage housekeeping supplies, uniforms, and equipment, including ordering, storage, and inventories.
• Oversee the quality of externally laundered items and report anomalies.
• Organize, train, supervise, and empower your team to work independently.
• Manage housekeeping operations to achieve revenue, cost, and guest satisfaction goals.
• Organize work and time according to daily programs and events.
• Ensure compliance with working-hour regulations and maintain accurate records.
• Demonstrate strong leadership, team management, and organizational skills.
• Actively participate in assigned learning activities, training sessions, and mandatory safety or emergency drills.
• Contribute to ship preparation during end-of-season close-down and start-of-season set-up.
• Demonstrate strong proficiency in English, both spoken and written.

Your Future With Uniworld

You’ll be part of a collaborative workplace where ideas are valued, and responsibility is embraced from the outset. Our ships sail across Europe, providing opportunities to travel and grow through international exposure and cross-functional teamwork.

We offer competitive employment conditions, a modern work environment, and a team culture built on respect and trust. Beyond that, you’ll be part of a company where your contributions make a visible impact on our business, our guests, and our shared commitment to sustainable travel.

Apply online using the form below. Only applications matching the job profile will be considered.

Note: Due to legal requirements, we can only accept applicants from EU/EEA/CH. We welcome internal and external candidates. The position is based on our European ships.