Job Description
Join our dynamic team as we seek an enthusiastic individual to manage and execute daily operations at the Front Desk. This role encompasses hotel standard procedures, check-in/check-out processes, housekeeping coordination, supply management, cleanliness oversight, and ensuring guest satisfaction.
Key Responsibilities
- Promote a culture of excellence in guest care by providing a warm welcome and striving to exceed expectations.
- Collaborate with all departments to ensure the seamless operation of daily activities.
- Conduct regular operational meetings with branch members to address routine matters, departmental performance goals, and guest feedback.
- Manage daily queries, complaints, and issues that arise within the branch. Stay updated with the functions book and all amendments.
- Liaise daily with the General Manager and Direct Manager to forecast hotel business on a weekly basis and plan accordingly.
- Maximize financial opportunities and cultivate a proactive upselling environment throughout the property.
- Execute Duty Management shifts as required, and perform regular fire walks and Health & Safety audits.
- Foster a positive employee relations culture through effective communication and regular team meetings.
- Conduct regular inspections across all departments, focusing on guest service delivery, cleanliness, presentation, service quality, and employee appearance.
- Ensure health and safety for yourself, employees, guests, and other persons present on the premises.
Qualifications
- Residing in Switzerland.
- A minimum of 3 years of experience in a similar role.
- Proficient in hospitality management.
- Familiarity with Middle Eastern culture.
- Fluency in Arabic, Persian, English, and French.
- Valid driving license.
- Master's degree in Hospitality from a Swiss institution.
- Knowledge of the Swiss tourism market.
- Able to travel between our company branches in Switzerland.
To apply for this position, please apply online using the form below. Only applications matching the job profile will be considered.