Head of Technical Operations at Asperiq
Asperiq is hiring a Head of Technical Operations in Baar (ZG), Switzerland. This pivotal role requires high-level cross-departmental coordination between Sales, Customer Success, and Product Management. If you’re passionate about combining technology, project delivery, and customer impact—and thrive in environments where security and precision matter—this role is for you.
About the Role
In this capacity, you will lead program management activities, oversee pre-sales technical operations, ensure the approval of technical aspects of sales offers, manage global sales campaigns, design and enhance training programs for internal staff and customers, and serve as a key liaison between Sales and Product Management. This role demands extensive experience in program management, leadership, expertise in international markets, training program design, customer feedback collection, and influencing product development based on customer insights.
Key Responsibilities
- Lead and drive technical operations activities related to customer deployments, support, and maintenance.
- Own and manage product deployments end-to-end—within budget, scope, and agreed timelines.
- Lead field technical specialists, on-site engineers, and customer solution engineers.
- Maintain expert-level knowledge of Asperiq’s secure networking and cryptographic portfolio to design and drive customer solutions from architecture through delivery.
- Lead global Sales campaigns focusing on the Middle East, Africa, and Latin America.
- Oversee and support pre-sales activities and opportunity management by providing technical and operational input.
- Act as a “red team” to evaluate and validate offers and proposals from both delivery and commercial perspectives.
- Ensure compliance with support and maintenance agreements.
- Utilize global partner and vendor networks to guarantee high delivery quality and competitive pricing.
- Collaborate closely with the Head of Academy to design and deliver training sessions for employees, partners, and customers.
- Serve as a bridge between Sales and Product Management departments by leveraging customer interaction data to provide valuable feedback and insights.
What We’re Looking For
- 7+ years of proven Program Management experience in technical or secure communications environments, with relevant certifications (such as PMP, Scrum Master, etc.) being a plus.
- Demonstrated leadership skills in managing multiple projects simultaneously, with a keen attention to detail and commitment to quality.
- Experience working with government, defense, or other security-sensitive customers.
- Strong understanding of cryptographic technologies and secure networking architectures.
- Excellent coordination, communication, and stakeholder management skills.
- Experience in international markets, specifically the Middle East, Africa, and Latin America, with commercial awareness and the ability to balance technical and business perspectives.
- Proven expertise in training program design and execution. Certifications from other vendors are a plus.
- Structured, self-driven, and results-oriented personality.
- Comfortable working with global partners and multicultural teams.
- Fluent in English (spoken and written); knowledge of German or other languages is a plus.
- Willingness to travel over 40%; workplace is in Baar, Switzerland.
Why Join Asperiq?
Make a real impact on mission-critical secure communication systems. Take ownership of complex international projects. Collaborate with high-security customers and leading experts in the field. Grow in a high-responsibility, high-autonomy environment. Contribute to the next generation of cryptographic and secure communication technology.
Our Benefits
- 40-hour work week based on an annual working time model.
- Flexible working hours with the possibility to compensate overtime.
- 5 weeks of vacation.
- Option to work from home 1 day per week.
- Parking available for CHF 40 per month.
- Half-Fare travelcard (Halbtax).
- Short decision-making processes.
- Dynamic start-up environment.
Interested? Does the position match your profile and personal ambitions? If so, we look forward to receiving your application. Apply online using the form below. Please note that only applications matching the job profile will be considered.