Head of Support Applications / Head of Support Applications

Neocleus AG - June 26, 2025

Job Description

In this role, you will be responsible for overseeing the tools that comprise the Quality Tool Chain. As the team leader, you will ensure that end-user requests are addressed with timely and high-quality solutions. You will develop the roadmap for the Quality Tool Chain and ensure its successful implementation by your team, with the assistance of external suppliers.

Your Tasks

  • Own and manage a suite of critical tools and applications, including Jira Cloud, Confluence Cloud, Polarion, OpenText, and others.
  • Lead a team of five engineers while supervising collaboration with external integrators and suppliers.
  • Provide high-quality support to end users and foster strong relationships with internal stakeholders.
  • Define and evolve the strategic roadmap for the toolchain to align with business needs.
  • Enhance the tool chain by implementing robust digital interfaces and enforcing best practices and standards.
  • Monitor expenses in relation to the approved budget.

What We Are Looking For

  • A degree in Computer Science, Information Technology, or a related engineering field.
  • A minimum of 5 years of experience in a leadership role within software or toolchain management.
  • Proven experience with Jira Cloud or Polarion.
  • Hands-on experience in interacting with end users and configuring software.
  • Strong decision-making skills: making timely decisions and adjusting them when necessary while minimizing the influence of bias or emotions.
  • Relationship-building abilities: expressing gratitude and appreciation, respecting personal boundaries, and genuinely investing time in others.
  • Proficiency in English, both written and spoken; a good command of French and/or German is a plus.

What We Offer

  • Flexible working options, depending on the role.
  • Competitive salary with attractive working conditions and numerous benefits.
  • Access to a wide range of training opportunities to support your growth and development.
  • A commitment to building a diverse and inclusive team that brings together individuals from various identities and backgrounds.

Apply online using the form below. Please note that only applications matching the job profile will be considered.

Location : Geneva
Country : Switzerland

Application Form

Please enter your information in the following form and attach your resume (CV)

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